Student Services Specialist III

4 weeks ago

Durham, United States North Carolina Central University Full time

The Division of Extended Studies is a unit within the Academic Affairs division and is responsible for the administrative oversight of the distance, online, and continuing education initiatives at NCCU. Extended Studies provides support and resources to faculty and staff for the development, delivery, and assessment of online courses and programs.

Primary Purpose of Position

The primary purpose of this position is to maintain productive partnerships with internal and external stakeholders to plan and manage a successful Project Kitty Hawk admission process. This position will also lead in the implementation of projects that meet strategic services and provide highly effective data analysis to drive decisions supporting recruiting and admissions. Oversee all matters relating to the departmental review of applications, ensuring equal, fair, and timely consideration of all applicants applying to a Project Kitty Hawk online degree program. Sign off on all admission decisions (admission/rejection). Recruit a diverse, qualified and talented group of students to the university; assist with off-campus recruitment events, responding to student inquiries and conveying information about the university and the admissions process to prospective students, traveling to undergraduate college fairs, conferences, and programs to recruit students to the university. Assist assigned undergraduate programs with recruitment strategies, admission process improvements, and implementation.

* Bachelor's degree in a related field (Master's degree preferred).
* Previous experience in admissions and/or registrar services within a higher education institution is highly desirable.
* Strong interpersonal and communication skills.
* Detail-oriented with excellent organizational and time-management abilities.
* Proficiency in using student information systems and related software.
* Familiarity with relevant federal and state regulations related to student records
* Exceptional customer service skills
* Strong problem-solving, organizational, and time management skills
* A passion for student success.
* Commitment to working in a collaborative environment
* Ability to assist in handling student inquiries and follow up within one business day
* Ability to use various social media platforms, email marketing tools, Google Docs, and other office applications
* Conduct and analyze desktop research
* Able to easily navigate other software programs and forms of technology as needed
* Knowledge of Microsoft Office Suite (Microsoft Word, Excel, Outlook, and PowerPoint)
* Perform all job-related duties as assigned.

Required Knowledge, Skills, and Abilities

The successful candidate must possess a working knowledge of recruitment strategies, including prospective student management; knowledge of the production process and project management; knowledge of current software used by university; such as: Banner, Admissions Pros, Certiphi,; knowledge of web user interface issues and their resolution; knowledge of college admission setting with effective managerial, and human relations skills; ability to work effectively with students, peers and community organizations; ability to work independently with little or no supervision; to take initiative to see projects and assignments through to completion; to learn, interpret and analyze information to make necessary decisions; to exercise judgment and discretion in problem solving; to plan, prioritize and organize workflow; ability to work flexible schedules; excellent analytical and organizational skills along with written and oral communication skills, excellent editing; great interpersonal skills to interact effectively and diplomatically with a wide range of individuals in a high pressure environment.

Minimum Education/Experience

Master's degree; or an equivalent combination of a Bachelor's degree and experience. All degrees must be received from appropriately accredited institutions.

Licenses or Certification required by Statute or Regulation

N/A

Equal Opportunity Employer

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

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