Coordinator II, Ombudsman/Hearing Officer

3 weeks ago

Dallas, United States Dallas Independent School District Full time

The OHO provides assistance with addressing conflicts between employees through conflict resolution interventions and through presenting educational workshops/seminars focused on how to prevent and address interpersonal conflict interactions. The OHO will also be responsible for hearing and rendering

grievance decisions involving policy violations and other employee concerns.

* Provide interpretation, advice and counsel to all employees by responding to telephone, email, and in-person inquiries to assist with HCM related programs, processes and procedures.
* Listen to employee concerns as a neutral third party and attempt to resolve employee conflicts at the lowest possible level.
* Conduct conflict resolution/mediation sessions to resolve department, campus and/or individual issues.
* Provide an avenue for employees to express concerns; and assists individuals with exploring and developing alternatives to addressing institutional related interpersonal conflicts, disagreements and organizational complaints in an informal setting.
* Investigate issues, and assists the complainant with the steps necessary for resolution.
* Review and investigate employee complaints in order to resolve issues prior to moving forward to the grievance process.
* Review employee complaints and grievances for clear policy violations and forward to appropriate administrator or department for action.
* Hear and evaluate testimony and evidence, neutrally to determine case facts for grievance administration (on issues related to performance appraisals, discipline/termination, and other terms/conditions of employment.
* Provide information and assistance to individuals regarding issues of bullying and professional conduct.
* Render appropriate written decisions for grievances in a fast-paced, highly complex and diverse environment.
* Design, communicate, implement, administer and monitor training, programs and projects to ensure compliance, track operational efficiency and identify opportunities for improvements.
* Partner with HCM leaders and leaders across the district to jointly develop, recommend and/or amend policies, regulations, processes and tools.
* Assist with designing and developing a variety of reports, analysis, and presentations for senior management, aligning department initiatives with district's goals and objectives.
* Benchmark effectiveness of HCM efforts and programs and ensure best practices are implemented by staying informed of leading trends and issues.
* Perform all other tasks and duties as assigned.
* Bachelor's degree in Human Resources or related field (or Bachelor's degree in another field with commensurate HR experience).
* Previous school district experience preferably in the state of Texas.
* Seven (7) years of directly-related experience (human resources, employee relations, labor relations, mediation/conflict resolution, Title IX, EEO).
* Strong analytical, investigative, conflict resolution, and critical thinking skills to apply logic to complex matters and render written decisions supported by evidence and aligned with District policy/ goals.
* Ability to demonstrate excellence in English writing.
* Decisive self-starter who exercises good judgment.
* Ability to demonstrate a strategic, consultative approach to resolving HCM related issues within employee relations.
* Proven ability to present a positive image for the district, maintain professional demeanor, provide effective customer service and make good decisions.
* Knowledge of current rules, policies, regulations, laws, principles, and practices related to human resources.
* Knowledge of current and emerging legislation, issues, and trends as appropriate to Title IX and EEO Ability to safeguard sensitive and confidential information from intentional or unintentional disclosure.
* Ability to organize and coordinate multiple tasks and to work under time pressure to meet deadlines.
* Proven proficient skills in using Microsoft Office Professional and other HR software.
* Ability to communicate clearly and effectively, both orally and written, at all levels including the Board.

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