Dispatcher

4 weeks ago

Des Moines, United States Seneca Companies Full time

Summary:

Answers calls via phone and email from customers requesting service. Obtains complete and accurate information on problem, location and billing. Creates work orders, gathers proper paperwork, and determines which employees to send on the work order. Schedules all daily work for assigned laborers. Communicates with laborers while they are in the field. Follows up with laborers after each call.

Hours: Monday-Friday, 8:00AM-5:00PM

Pay: $21.00 per hour

Responsibilities:

* 75%: Answers customer emails and calls during normal working hours. Receive service requests from internal and external customers. Schedules Service Technicians workloads by utilizing GPS and prioritizing calls. Dispatch all calls out in a timely manner. Capture all information from customers and create WO's by inputting information into dispatch software. Verify customer credit status (i.e. warranty, COD, Credit Hold) prior to scheduling a service call.
* 15%: Accept/decline all service calls in customer's portals. Update customer's portals on status of services calls as needed (i.e. , Cherwell, Verisae, Service Channel, etc.) for return trips, parts ordered, as well as any other pertinent information that may apply.
* 5%: Work with other divisions (Commercial/Construction/GC/Waste/Environmental…etc.) when needed to complete a service call.
* 5%: Performs other duties as assigned.

Requirements:

* Education: Requires a high school diploma.
* Experience: 2-4 years of experience in the field or in a related area.
* Licenses/Certifications: None
* Technical Abilities: Familiar with standard concepts, practices, and procedures within a particular field. Experience with Microsoft Sharepoint, Microsoft Office Suite of products. Excellent communication skills both verbal and written. Customer service and/or call center experience. Organizational skills and problem solving. Must be able to work on multiple tasks and make quick, smart decisions.
* Autonomy/Direction: Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required. Typically reports to a supervisor or manager.
* Working Hazards: Works in a seated position for extended periods of time.
* Physical/Mental Exertion Ability to perform light physical work, exerting up to 10 pounds of force on a frequent basis, performing such activities as fingering, grasping, lifting, reaching, crouching, and repetitive tasks. Continuous attention to numerical detail. Normal office environment.
* Tools and Equipment: Ability to accomplish the described duties through the use of appropriate computer and general office equipment. Works with typical accounting systems. Works with Microsoft Office 365 and SharePoint.

This job description is intended to describe the general nature and level of work being performed by the person assigned to this position. Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job, and "other" duties and responsibilities include those that are considered incidental or secondary to the overall purpose of this job.

This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

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