Customer Service Fraud Representative
2 weeks ago
Level
Entry
Job Location
Missouri - Wentzville, MO
Position Type
Full Time
Salary Range
$17.50 Hourly
Travel Percentage
None
Job Category
Customer Service
Description
Customer Service Fraud Representative
Level Entry
Job Location: Missouri - Wentzville, MO-Onsite
Position Type: Full Time
Salary Range: $17.50/hour
Job Shift: 1:00pm-9:30pm
Does helping your neighbors bring you joy? Are you open to learning new things? We are glad you are here. Let's talk etrailer.com is growing and adding FULL-TIME Customer Service Chat Support to collaborate with our neighbors.
Purpose: The e-commerce fraud representative is responsible for reviewing orders for potentially fraudulent activity. This team is an essential part of our Customer Service Team which strives to serve our customers like neighbors.
At etrailer.com a qualified fraud teammate is one who demonstrates strong critical thinking skills, with the ability to make sound decisions, solve complex problems, and develop effective solutions. The ideal teammate will be highly organized and detail-oriented, able to manage time efficiently and meet deadlines while maintaining accuracy in a fast-paced, high-volume environment. We need someone who can juggle multiple assignments simultaneously and work independently with minimal supervision. Strong communication skills, a self-motivated attitude, and a results-oriented approach are essential for success in this role.
Responsibilities (include but are not limited to):
- Performs fraud review for any orders that are designated as high risk within our systems.
- Call customers to verify information on orders to determine if they are fraudulent, using proper discretion while maintaining confidentiality.
- Use critical thinking skills to make sound decisions.
- Determine if transactions are legitimate and should be processed or if they are fraudulent and should be cancelled or stopped from shipment.
- Approve orders that are legitimate in a timely manner, so orders are not delayed.
- Analyze risk patterns and communicate trends with business partners to reduce losses.
- Perform other duties assigned.
We value our teammates and are pleased to offer:
- Convenient Location. Located in Wentzville, MO near Highway 40, 61, 64 (hmm...which one do you say? 😊) and Highway 70.
- Learning and Personal Development Opportunities. Continuous hands-on training and collaboration. We are lifelong learners We also have a Peer Mentor program to guide your journey.
- Cool Perks Fun company events and access to borrowing outdoor/traveling gear. Adjustable desks that can be raised or lowered to sit or stand with an open office concept with large windows and plenty of natural light.
- Additional Offerings. Paid holidays, Paid vacations, 401k matching, Medical, Vision, Dental, etc.
Why etrailer?
We help neighbors journey We get neighbors outdoors to hike, bike, kayak, ski, camp, RV and to make memories with family and friends.
We look forward to talking soon - Apply now
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