Call Center Customer Service Reps

2 weeks ago

San Antonio, United States MMC Group Full time
Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.

Get started on your career journey today Apply to become a part of the MMC Team

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Job Requirements

This role involves assisting customers with debit accounts, resolving inquiries, and navigating multiple computer systems efficiently. Key responsibilities include troubleshooting, recommending products, and delivering high-quality customer service. Candidates need at least six months of customer service experience, the ability to type 25 words per minute, and strong multitasking skills. A high school diploma or GED, along with good communication, teamwork, and self-motivation, are essential.

Job Description:
  • Support customers with their debit accounts.
  • Ability to navigate through multiple computer applications with speed and accuracy.
  • Ability to work with customers to resolve inquiries.
  • Provide troubleshooting assistance to customers.
  • Ability to accept and implement coaching and feedback to achieve individual and team performance goals.
  • Maintain a high level of world class customer service/professionalism to a wide range of customers.
  • Recommend products that best suit the customer.
  • Ability to read and interpret documents.

Requirements:
  • Six months experience in providing customer service either via phone or in person.
  • Ability to type 25 wpm or more.
  • Maintain a positive environment, working with co-workers and customers within a diverse culture.
  • Excellent telephone manner and listening skills.
  • The ability to relate to customers in a professional and courteous manner.
  • The ability to work in a team environment.
  • The ability to work under pressure.
  • The ability to sit for long periods of time.
  • Excellent attention to detail and multi-tasking ability.
  • Self-motivation to work under his/her own initiative.
  • Must have High School diploma or general education degree (GED).
  • Must be at least 18 years of age or older.

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