Director of Catering and Convention Services

3 weeks ago

Atlanta, United States Omni Hotels Full time

Overview

Serving as a cornerstone of northern Atlanta's newest mixed-used community, the Omni Hotel at The Battery Atlanta is the official hotel of the Atlanta Braves and located within steps of SunTrust Park as well as premier office space, the Coca-Cola Roxy music venue and a variety of shopping and dining.

Our luxury hotel features 16 floors with 264 rooms including 28 suites, over 20,000 square feet of meeting space and can accommodate business travelers, families on vacation and everyone in-between. Redefining "live, work, play," we are a proud "play, work, stay" destination and seek to provide an unforgettable experience enhanced by our hotel's elevated pool deck in addition to our Lobby Bar and hotel restaurant.

Job Description

Oversee the Convention Services Department by ensuring a consistent product to standards, while maximizing profitability and protecting the integrity of the guest experience.

Responsibilities

* Ensure catering sales meet budgeted levels.
* Ensure smooth flow of information (communication) from Sales to Banquet Services and the Food & Beverage Department.
* Prospect and establish an expanding base of accounts.
* Monitor and evaluate, on a continuous basis, the level of service maintained by the Banquet Department.
* Prepare weekly, monthly, and quarterly Banquet & Catering forecasts as requested to monitor business flow accurately.
* Prepare Catering Sales Action Plans, on a quadrimestral basis in order to focus on client needs and maximize gap periods.
* Prepare performance benchmarks for Catering Account Executives and Convention Coordinator on monthly and quadrimestral basis.
* Prepare six month rolling forecast and analysis.
* Ensure that the department standards are met and that all company policies and procedures are adhered to.
* Perform annual performance reviews for all Catering Sales Managers.
* Have a working knowledge of Food & Beverage product offerings.
* Attend/Conduct all designates Sales and Banquet meetings.
* Plan, evaluate, organize and direct the activities of the Convention Services Managers.
* Establish and maintain rapport with outside purveyors, who provide services for the Hotel and its guests through the Convention Services Department.
* Forecasts banquet food, beverage, and room rental revenues on an annual, monthly, and weekly basis.
* Attend weekly staff and group resume meetings.
* Tours the hotel function space and spot checks meeting room setups.
* Ensure that the desired level of quality is maintained in all meeting room sets on a continuing basis.
* Ensure that all file turnover requirements are fulfilled.
* Oversee the coordination of the Delphi Function Diary.
* Attend out of hotel meetings as required.

Qualifications

* 3-5 years of Hotel Sales/Catering experience required.
* College degree preferred.
* Knowledge of the operations of the hotel industry.
* Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshot when needed.
* Must have proven selling, negotiating and presentation skills.
* Highly developed customer service skills with strong attention to detail.
* Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook. Delphi experience preferred.
* The ability to delegate, effectively train and coach.
* Must be able to work a flexible schedule including night, weekends and holidays.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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