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Dispatcher - Technical Operations

4 months ago

Salt Lake City, United States Project Resources Group, Inc Full time

Dispatcher, Technical Operations

Location: Salt Lake City, Utah

About Project Resources Group and the Role

Established in 2001, Project Resources Group (PRG) is a growing, leading national provider of construction management and outside plant damage investigation and recovery services within the telecommunication and utility industries. With approximately 700 employees spread across our many office and site locations, we provide the highest quality technical resources, project management, and risk mitigation services to our customers.

We are seeking a Tech Operations Dispatcher to oversee the scheduling and coordination of our technical repair and maintenance teams. This role requires a candidate with superior communication skills, advanced organizational capabilities, and the ability to efficiently manage multiple operational tasks in a high-pressure environment.

Responsibilities

* Technician Deployment:
* Strategically schedule and dispatch technicians to service calls, optimizing resource allocation based on customer requirements and technician availability. Ensure seamless routing to maximize efficiency and response times.


* Operational Oversight:
* Continuously monitor and coordinate the activities of the repair and maintenance teams, implementing adjustments to workflows and schedules to meet dynamic service demands.


* Communications Management:
* Serve as the pivotal communication link between technicians, customers, and upper management, ensuring all parties are informed of updates, delays, and resolutions.


* Data Management:
* Maintain rigorous records of service calls, technician deployments, and job outcomes. Ensure data integrity and accessibility for operational analysis and reporting.


* Regulatory Compliance:
* Uphold strict adherence to company policies and industry regulations, ensuring all operations are conducted within legal and ethical standards.


* Customer Relations:
* Deliver exemplary customer service by swiftly addressing inquiries and effectively resolving any issues, thereby maintaining high customer satisfaction levels.


* Advanced System Use:
* Utilize sophisticated dispatch software and technology to enhance operational efficiency and provide real-time updates on service statuses.



Minimum Qualifications

* High school diploma or equivalent; further education in logistics, operations management, or related field preferred.
* Demonstrable experience in a dispatch role, ideally within a technical repair or maintenance context.
* Exceptional communication and interpersonal skills, with a proficiency in technical language pertinent to operational logistics.
* High-level organizational and multitasking skills, capable of managing multiple priorities in a time-sensitive environment.
* Advanced proficiency in dispatch and operational management software.
* Knowledge of technical repair and maintenance protocols and best practices.
* Ability to remain composed and effective under pressure.
* Must be available to work weekends as part of a regular schedule.

Pay and Benefits

We offer a competitive compensation and benefits package, including health insurance, retirement plan, paid time off and more Compensation is commensurate with skills and experience, ranging from $25.00 to $32.00 per hour.

Are you interested in applying?

Click the "Apply for this position" button and complete the short form. We will review applications and email candidates who qualify to set up a first-round interview.

Project Resources Group is an equal-opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

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