Client Success Manager
1 month ago
Benefits Offered: Medical, Dental, Vision, 401K
Compensation: Based on experience
Employment Type: Full-time
Location: Marietta, GA
About the Company
Mid-sized companies across the globe are faced with changing internal processes and customer expectations. With limited internal IT staff and fixed budgets, delivering on these expectations can quickly become an impossible challenge.
At Performive, we specialize in partnering with growing Mid-sized companies by delivering secure, VMware-based cloud solutions with on-demand engineering resources and 24/7/365 Devoted Customer Support. To meet our customers' needs through our VMware cloud solutions, data protection, and managed security services. With a consistent global platform to leverage, these medium-sized businesses now have access to solutions that will simplify their day-to-day operations. Our customers' internal IT teams are now fully focused on driving innovation and business solutions in this demanding, ever-changing, technology-focused era.
Performive is looking for a highly motivated, experienced, knowledgeable Client Success Manager. You will be responsible for managing relationships with current and new clients, advising and consulting with clients on best practices, assisting in service delivery by communicating expectations, and overall, being our client's advocate within our company. Great customer service skills and the ability to keep our clients happy is necessary - If our sales team is the reason we generate new clients, you're the reason they stay. As a growing, globally-oriented company, we offer a relaxed work environment and great benefits. We look forward to hearing from you
Job Summary
This is a great opportunity reserved for an individual looking to develop a career in IT sales - inside sales and customer service focused.
The Client Success Manager (CSM) is a hybrid customer service - sales role, responsible for supporting inbound requests within an installed base of customers. Additionally, driving new upgrades and cross-selling opportunities within that base of customers currently doing business with Performive creates a commissionable opportunity for the CSM.
Job Description
Essential Functions
- Supporting an installed base of customers by resolving inbound requests via tickets, email, phone or live chat for billing issues, support issues, and requests to add additional services.
- Work with active customers to develop a deep understanding of their needs and translate those needs into product requirements that satisfy their demands
- Able to effectively multi-task in multiple systems and effectively communicate with customers regarding their IT infrastructure
- Manages incoming workstreams prioritizes customer requests and ensures commitments are consistently achieved for customers.
Required Qualifications
- Required experience in IT sales or customer service in an IT services company.
- Preferred experience within a high-paced managed services environment.
- Commitment to excellence and a heightened sense of urgency towards a customer base.
- Preferred understanding of VMware, Veeam, IaaS, Cloud, Network, DRaaS, Backup/Recovery
- Outstanding presentation skills (verbal and written)
- Excellent internal and external communication skills
- Takes initiative; identifies opportunities, qualifies opportunities, and can develop and execute plans of action.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or another legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments, or training.
If you are a Client Success Manager with experience in account management, farming existing customer base, don't hesitate to get in touch with us today When contacting Performive, please state your salary and any other compensation expectations.
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