Client Experience Manager

4 weeks ago

Marietta, United States Applied Technical Services Full time

The Applied Technical Services Family of Companies ("ATS" or the "Company") is a leading provider of critical testing, inspection, and certification services. The Company serves a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense.

ATS is headquartered in Marietta, GA and employs over 1,900 team members at approximately 70 locations across the United States. Our purpose is to create a safe and reliable world.

Client Experience Manager

The Client Experience Manager will be a primary point of contact for key customers, providing world-class service and quick response times to customer needs while driving consistent implementation of programs and solutions across all aligned customer locations.

Responsibilities:

* Implement new customer engagements and coordinate activities between customer sites and ATS servicing locations - ensure resources are aligned properly to deliver on customer commitments
* Develop relationships with key contacts at all aligned customer locations to support Sales team penetration of the accounts and expansion of the ATS footprint
* Monitor and measure site-level performance, including active review of all work-in-progress (WIP) for timely and accurate completion; support the establishment of metrics to measure ATS performance to agreed-upon service levels and turnaround times for all aligned customer locations
* Conduct regular and timely operating reviews, in collaboration with the Sales team, with all aligned customer locations to ensure high levels of quality and service are maintained
* Serve as the primary point of contact for day-to-day customer needs for aligned customer locations - coordinate engagement of additional ATS resources, as needed, to support customer needs and requests
* Generate and follow up on quotes for ATS capabilities and services - work actively with the Sales team to convert quotes into revenue-generating opportunities
* Support and drive responses to large bids and requests for proposals - work collaboratively across the business to gather needed information to provide a professional and complete response to opportunities
* Coordinate with and manage 3rd party vendor relationships to support customer product/equipment needs, including placing orders, expediting shipments and reviewing invoices for accuracy and completeness
* Collaborate with the Sales team to proactively target and solicit new business opportunities from prospective customer locations

Qualifications

* 7+ years of progressive experience in customer service, field service, sales support and customer success; specific experience expanding relationships and working with large, complex, multi-site customers
* Strong communication skills, both written and oral
* Ability to navigate a broad range of customer contacts, internal relationships and service situations
* Ability to think quickly and creatively to develop solutions for complex customer scenarios
* Ability to influence without authority to drive desired customer outcomes
* Familiarity with and ability to navigate Microsoft Office applications
* Ability to learn new systems and applications quickly
* Technical acumen a plus
* Minimal travel maybe required

U.S. Persons" Only:

A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations ("ITAR"). Accordingly, the company will consider only "U.S. Persons" for this position. A "U.S. Person" includes (a)U.S. citizens or nationals; (b)U.S. lawful permanent residents (i.e., "green card" holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process.

Equal Employment Opportunity Statement

Applied Technical Services is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

  • Client Experience Manager

    2 weeks ago

    Marietta, Georgia, United States Applied Technical Services (Georgia) Full time

    Client Experience Manager Job Details Job Location ATS CORPORATE OFFICE - MARIETTA, GA Position Type Full Time Travel Percentage less than 10% Job Shift Day Job Category Customer Service Description The Applied Technical Services Family of Companies (ATS or the Company) is a leading provider of critical testing, inspection, and certification services....

  • Client Success Manager

    1 month ago

    Marietta, United States Performive Full time

    Client Success ManagerBenefits Offered: Medical, Dental, Vision, 401KCompensation: Based on experienceEmployment Type: Full-timeLocation: Marietta, GAAbout the Company Mid-sized companies across the globe are faced with changing internal processes and customer expectations. With limited internal IT staff and fixed budgets, delivering on these expectations...

  • Client Success Manager

    4 weeks ago

    Marietta, United States Performive Full time

    Client Success ManagerBenefits Offered: Medical, Dental, Vision, 401KCompensation: Based on experienceEmployment Type: Full-timeLocation: Marietta, GAAbout the Company Mid-sized companies across the globe are faced with changing internal processes and customer expectations. With limited internal IT staff and fixed budgets, delivering on these expectations...

  • Client Relationship Manager

    2 weeks ago

    Marietta, United States Nelson Elder Care Law Full time

    Job DescriptionJob DescriptionGreat work-life Balance with caring culture!Client Relationship ManagerHow would you like to join a team that allows you to serve others? At Nelson Elder Care Law, we are committed to serving by being Client Committed, Owning It, Humbly Confident, Getting Stuff Done Right, and Flocking Together! As a Client Relationship Manager,...

  • Senior Manager

    2 months ago

    Marietta, United States Fiserv, Inc. Full time

    Calling all innovators find your future at Fiserv. Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to Manager, Relationship Manager, Management, Client, Senior, Solutions

  • Senior Manager

    2 months ago

    Marietta, United States Fiserv Full time

    **Calling all innovators - find your future at Fiserv.** We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...

  • Senior Manager

    2 weeks ago

    Marietta, United States Fiserv Full time

    **Calling all innovators - find your future at Fiserv.** We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...

  • Senior Manager

    1 month ago

    Marietta, United States Fiserv, Inc. Full time

    Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card,...

  • Senior Manager

    4 weeks ago

    Marietta, United States Fiserv, Inc. Full time

    Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card,...

  • Client Services/Marketing Manager

    4 weeks ago

    Marietta, United States Southeastern Engineering, Inc. Full time

    Job DescriptionJob DescriptionOverall Responsibility:The Client Services/ Marketing Manager is primarily responsible for the proactive outreach to current and potential clients in pursuit of outside marketing opportunities to perform work in consulting services.  The position is secondarily responsible for building relationships with existing clients and...

  • Client Services/Marketing Manager

    4 weeks ago

    Marietta, United States Southeastern Engineering, Inc. Full time

    Job DescriptionJob DescriptionOverall Responsibility:The Client Services/ Marketing Manager is primarily responsible for the proactive outreach to current and potential clients in pursuit of outside marketing opportunities to perform work in consulting services.  The position is secondarily responsible for building relationships with existing clients and...

  • Client Account Manager IV

    7 days ago

    Marietta, United States Peoples Bank Full time

    Job Purpose This position will be responsible for servicing customers and supporting other client account managers in a professional manner. Will be responsible for retention, account rounding and full service of Commercial Property and Casualty insurance clients. This includes checking policies, issuing certificates of insurance and reporting of initial...

  • Sr Associate, Client Relationship Manager

    2 months ago

    Marietta, United States Otis Worldwide Corporation Full time

    Prospect, build, and maintain customer relationships, achieve or exceed sales objectives, and serve as technical sales consultant to customers in the assigned territory. Responsible for improving customer satisfaction. Retain and renew current mainte Relationship Manager, Client Relations, Relationship, Associate, Manager, Field Technician, Business Services

  • Customer Experience Manager

    3 weeks ago

    Marietta, United States BlueScope Coated Products Full time

    Job DescriptionJob DescriptionCompany DescriptionFor over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to...

  • Client Provisioning Specialist

    4 weeks ago

    Marietta, United States Vatic Outsourcing Full time

    Position: Client Provisioning Specialist (CPS) Organization: Client Account Management (CAM) Classification: Non-Exempt Reports to: Manager of Client Account Services Summary: The CPS is a customer facing support position focused on the client's experience with the lifecycle of Client Account Manager. This includes primary contact for client...

  • Client Provisioning Specialist

    1 month ago

    Marietta, United States Vatic Outsourcing Full time

    Position: Client Provisioning Specialist (CPS) Organization: Client Account Management (CAM) Classification: Non-Exempt Reports to: Manager of Client Account Services Summary: The CPS is a customer facing support position focused on the client's experience with the lifecycle of Client Account Manager. This includes primary contact for client predominantly...

  • Client Provisioning Specialist

    1 month ago

    Marietta, United States Vatic Outsourcing Full time

    Position: Client Provisioning Specialist (CPS)Organization: Client Account Management (CAM)Classification: Non-Exempt Reports to: Manager of Client Account ServicesSummary: The CPS is a customer facing support position focused on the client's experience with the lifecycle of Client Account Manager. This includes primary contact for client predominantly...

  • Client Provisioning Specialist

    4 weeks ago

    Marietta, United States Vatic Outsourcing Full time

    Position: Client Provisioning Specialist (CPS)Organization: Client Account Management (CAM)Classification: Non-Exempt Reports to: Manager of Client Account ServicesSummary: The CPS is a customer facing support position focused on the client's experience with the lifecycle of Client Account Manager. This includes primary contact for client predominantly...

  • FIELD OPERATIONS MANAGER

    4 weeks ago

    Marietta, United States Smart Work Network, LLC Full time

    Job DescriptionJob DescriptionFIELD OPERATIONS MANAGER – Competitive Pay (Marrietta, GA)Join our client, as the Field Production Manager in a family-owned, fast-growth commercial painting company, with a great culture. Base salary is negotiable based on candidate experience.  Must live commuting distance to Marietta, GA.  We are seeking a...

  • FIELD OPERATIONS MANAGER – Construction Experience Required

    4 weeks ago

    Marietta, United States Smart Work Network, LLC Full time

    FIELD OPERATIONS MANAGER – Competitive Pay (Marrietta, GA) Join our client, as the Field Operations Manager in a family-owned, fast-growth commercial painting company, with a great culture. Base salary is negotiable based on candidate experience. Must live commuting distance to Marietta, GA.  We are seeking a driven and hard-working...