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Outlet Supervisor

4 months ago

Saint Simons Island, United States Sea Island Full time

As an Outlet Supervisor at Sea Island, you create and maintain an atmosphere of anticipatory service, ensuring an exceptional experience for all members and guests. You are a gracious ambassador for Sea Island with every interaction. You live and share your passion for genuine hospitality while developing and inspiring others in your commitment to enriching lives.

In this leadership role, you work in conjunction with the Restaurant Manager to provide vision and direction in planning, communicating, administering, and financially controlling the overall operations of the outlet, promoting teamwork, maximizing productivity, and fostering an environment in which team member contributions are valued and respected. You also assist the Executive Chef and Culinary Supervisor in the organization and control of food production and food service.

Your primary responsibilities include guiding, coaching, counseling, developing, and training direct reports, and assisting with the scheduling and supervision of all Bartenders, Food Servers, Server Assistants, and Food Runners. You maintain complete and current knowledge of menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation, and prices, as well as knowledge of glassware appropriate for each beverage, dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, prices, and dress code. You help to ensure that all culinary and service staff are aware of the importance of food "freshness" and handling, preparation, cooking, presentation, service, opening and closing, storage, inventory and ordering, cleanliness, and food quality.

You follow correct purchase system procedures to order and inventory the supplies of all outlet food, beverage, and sundries, keeping the food and beverage inventories at reasonable levels to support customer demand. You maintain complete knowledge of and strictly abide by state liquor regulations, verifying age for purchase of alcohol and limiting liability related to customers' excessive drinking. With attention to detail, you also ensure all areas are clean and organized by establishing cleaning procedures and schedules to exceed minimal standards established by local health regulations.

Job Essentials:

* Maintain Sea Island's standards for food safety and sanitation, meeting or exceeding local, state, and federal health and safety regulations.
* Consistently follow and enforce your team's processes and procedures, including standards for quality, timing, payment processing, documentation, attendance, and appearance.
* Follow all Sea Island safety protocols, including appropriate use of chemicals, Personal Protective Equipment and Safety Data Sheets.
* Thoroughly check work and public areas for tidiness and inspect all equipment for general maintenance or issues, ensuring all are corrected or reported immediately.
* Maintain knowledge of Sea Island's properties, services, and offerings, and enthusiastically share this information with guests and members.
* Help resolve service issues in a timely and positive way, following up as needed.
* Willing and timely execution of other duties as delegated by leadership

Job Requirements:

* Two years previous supervisory experience in a high-volume restaurant
* Must be at least 18 years of age (Georgia law requires that one must be over the age of 18 to dispense or serve alcoholic beverages)
* Current ServSafe Certification (food handling and alcohol service) or ability to obtain certification upon hire
* Aptitude and ability to accurately use and maintain current knowledge of the restaurant POS (point-of-sale) system
* Safety mindset; knowledge of chemicals used in commercial kitchens/dining
* Physical strength and stamina to perform a food service role, maintain ongoing, prolonged physical activity throughout a scheduled day to i