Field Customer Service Supervisor

1 week ago


Los Angeles, United States ABM Full time

PAY: $26.46 Per Hour

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program.

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit 2024-Recruitment-Staff-Mgmt-11.6.23.pdf (abm.com)

POSITION RESPONSIBILITIES

* Assure that the supplies to budget goals are achieved for each specific job during each quarter
* Will manage a staff of 50-60.
* Maintain contract specifications
* Maintain service quantity and quality to client and the company
* Process payroll
* Order office and janitorial supplies
* Perform safety and HR Audits
* Interview and select new employees
* Perform job counseling and issue employee discipline as necessary in partnership with the Human Resources Business Partner or Manager
* Check all work on a nightly and turn in completion reports
* Assign tasks to workers based on job requirements as specified by the contract or special assignments requested by the customer
* Train new staff and oversee on-going training of existing employees in proper cleaning methods and use of equipment, safety practices, and regulations
* Perform daily quality control inspections
* Process weekly payroll and ensure payroll is submitted in accordance with wage and Hour laws
* Complete and submit employee change forms to Human Resources as needed
* Assists in safety programs follow-through by Branch Safety Coordinators to ensure compliance with all safety policies
* Be aware of the fundamentals of good personnel management

Ensure building is in compliance with all State and Federal guidelines as well as company policies
* Understand and use proper personnel management skills to resolve problems with personnel
* Determines materials, supplies, and equipment needs
* Perform other duties as assigned or requested

KNOWLEDGE, SKILLS & ABILITIES

* Two plus years of supervisory experience and managing employees
* Two years of janitorial experience in a large commercial property or sporting arena or stadium
* Knowledge of Microsoft Office (Excel & Word)
* Good communication skills both written and verbal
* Selected candidate must be able to read, write and speak English and Spanish



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