Customer Service Ambassador-Field Service Technician
6 days ago
Health Monitor Network Company Summary
For over 40 years, Health Monitor has been a nationally recognized, targeted healthcare marketing platform for the Pharma/OTC industry. Our in-house, award-winning content studio creates bespoke healthcare education that fosters more productive patient-physician dialogues at every point of care—we call it #TheHealthMonitorDifference. We have the largest proprietary physician office network in the industry, with over 250,000 offices and more than 450,000 healthcare professionals engaging with our omnichannel educational products. Health Monitor delivers premium point of care content that empowers patients and HCPs with trusted information to achieve the best health outcomes while driving impactful ROI for brands.
Learn more at healthmonitornetwork.com and follow us on LinkedIn, X, YouTube and Instagram.
Position Overview-
The Ambassador-Field Service Technician will report directly to the Regional Service Manager and will perform exchanges, maintenance and software updates to Health Monitor Network’s Digital Exam-Room Wallboards and TVs. Services are performed using Health Monitor’s approved methods and workmanship standards. Position will require travel and the ability to work independently.
This position will require up to 40 hours per week of travel to and supporting our clients in the field (health systems, large physician groups and smaller health practices).
Essential Job Functions:
- Outstanding Customer Service – Provides both soft and technical skills. Able to execute service with swiftness and precision.
- Troubleshoots Health Monitor screens, WIFI continuity/connectivity and SD Card Swaps. Ambassador will escalate complicated service matters to operations and other team members as appropriate (on the job training provided).
- Exchange Digital Wallboards, including cable raceway
- Set-up and organization of equipment and workstations
- Remove, package, and return equipment as needed through a predefined RMA process
- Ability to multi-task and effectively collaborate with resources within Network Operations to quickly resolve all user issues
- Ability to sit and stand for long periods of time and lift up/hold weight up to 15 pounds
- Submit detailed deliverables through field service management app
- Communicates effectively with office managers at doctor’s practices and to internal teams at Health Monitor. Contact physician offices to schedule appointments.
- Increases value-add by inquiring/noticing if there are opportunities for additional offices and/or exam rooms that can use Health Monitor screens and services. Brings in network sales rep to facilitate upgrades.
- Referral gathering - Inquire about other physicians or professional networks who can be referred to Health Monitor. Identify and gather physician business cards.
- Obtain physician/office manager testimonials, references, and surveys.
- Works with Regional Ambassador Manager to provide 100% customer satisfaction to clients and ensure functionality of monitors.
- Daily travel within assigned territory will be required.
Qualifications:
- Possesses superior interpersonal skills to interface with Physician Offices
- Presents professional image in conduct, attitude and appearance
- Experience in healthcare field service, maintenance, customer service, electrical, technical work, or IT is beneficial for this position
- Technical acuity, trouble shooting and problem solving. Can navigate different technical scenarios.
- Must have availability to work business hours (Monday-Friday 8am-4pm) and flexible
- A smartphone is required. Must have computer skills (Outlook, Word, Excel, Microsoft Teams) high speed internet access for Zoom and Teams meetings, doing reports with CRM
- An active and unrestricted driver license is required
- Prior CRM knowledge helpful
Physical Requirements, Work Environment and Travel:
- Daily travel within assigned territory.
- Ability to frequently sit, stand or walk for extended periods of time.
- Vision abilities include close vision, distance vision & depth perception.
- Ability to perform moderate lifting, up to 25 pounds.
- The worker is subject to inside environmental conditions, which provide protection from weather conditions but not necessarily from temperature changes as well as possible adverse weather conditions when traveling to clients and potential clients.
-
Los Angeles, United States Health Monitor Network Full timeHealth Monitor Network Company Summary For over 40 years, Health Monitor has been a nationally recognized, targeted healthcare marketing platform for the Pharma/OTC industry. Our in-house, award-winning content studio creates bespoke healthcare education that fosters more productive patient-physician dialogues at every point of carewe call it...
-
Ambassador-Field Technician
2 weeks ago
los angeles, United States Health Monitor Network Full timeHealth Monitor Network Company SummaryFor over 40 years, Health Monitor has been a nationally recognized, targeted healthcare marketing platform for the Pharma/OTC industry. Our in-house, award-winning content studio creates bespoke healthcare education that fosters more productive patient-physician dialogues at every point of care—we call it...
-
los angeles, United States Health Monitor Network Full timeHealth Monitor Network Company SummaryFor over 40 years, Health Monitor has been a nationally recognized, targeted healthcare marketing platform for the Pharma/OTC industry. Our in-house, award-winning content studio creates bespoke healthcare education that fosters more productive patient-physician dialogues at every point of care—we call it...
-
Field Service Technician
5 days ago
Los Angeles, United States Valid8 Financial, Inc. Full timePrecor Inc. is looking for a Field Service Technician for our Los Angeles market. The Field Service Technician is responsible for repairing Precor‘s commercial fitness equipment on location in their assigned territory. This role requires mechanical and electrical knowledge as well as excellent customer service skills. Ideal candidates must be able to...
-
Field Service Technician
4 days ago
Los Angeles, United States Valid8 Financial, Inc. Full timePrecor Inc. is looking for a Field Service Technician for our Los Angeles market. The Field Service Technician is responsible for repairing Precor‘s commercial fitness equipment on location in their assigned territory. This role requires mechanical and electrical knowledge as well as excellent customer service skills. Ideal candidates must be able to...
-
Customer Service Ambassador
4 hours ago
East Los Angeles, California, United States beBee Professionals Full time $30,000 - $45,000We are seeking a skilled and compassionate Customer Service Ambassador to provide exceptional support to our customers at beBee Professionals in East Los Angeles, United States.Job OverviewThis is a dynamic role that involves responding to customer inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will have excellent...
-
Customer Service Ambassador
21 hours ago
Los Angeles, California, United States Lazy Acres Full timeAt Lazy Acres Natural Market, we are dedicated to providing exceptional customer service in a fast-paced retail environment.We are seeking a highly motivated and enthusiastic Customer Service Ambassador to join our team. As a Cashier, you will be the face of our company, responsible for ensuring that every customer has a positive and memorable experience...
-
Field Service Technician
4 weeks ago
Los Angeles, United States Vivint Full timeJob DescriptionWho we are: Welcome to the intersection of energy and home services. At NRG, we're driven by the idea of a smarter, cleaner, more connected future-and the possibilities that will bring to the world and to the 7.3 million customers we serve.Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated...
-
Customer Service Ambassador
1 week ago
Los Angeles, California, United States Alvarado Restaurant Nation Full timeOverview:The Customer Service Ambassador role at Alvarado Restaurant Nation is a critical position that plays a key part in delivering exceptional customer experiences and maintaining a welcoming environment for all guests.Salary and Benefits:The estimated salary range for this position is $20.00-$20.25 per hour, with specific rates varying by location...
-
Field Service Technician
4 weeks ago
Los Angeles, California, United States Vivint Full timeJob Opportunity Vivint Smart Home Are you looking for a challenging and rewarding career in the smart home industry? Vivint Smart Home is seeking a highly motivated and customer-focused Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing and servicing cutting-edge smart home technology to...
-
Field Service Technician
2 days ago
Los Angeles, United States CareerPaths NW Full timeCareerPaths NW - JobID: 100-135915574 [Maintenance Mechanic] As a Field Service Technician at CareerPaths NW, you'll: Repair, diagnose, inspect, and maintain various types of forestry and earth-moving equipment, primarily servicing rentals and customer-owned equipment; Read and interpret both electrical and hydraulic schematics; Troubleshoot various heavy...
-
Field Service Technician
1 month ago
Los Angeles, United States Flowserve Corporation Full timeFlowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...
-
Field Service Technician
1 month ago
Los Angeles, United States Flowserve Corporation Full timeFlowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...
-
Field Service Technician
1 month ago
Los Angeles, United States Flowserve Corporation Full timeFlowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...
-
los angeles, United States Health Monitor Network Full timeHealth Monitor Network Company SummaryFor over 40 years, Health Monitor has been a nationally recognized, targeted healthcare marketing platform for the Pharma/OTC industry. Our in-house, award-winning content studio creates bespoke healthcare education that fosters more productive patient-physician dialogues at every point of care—we call it...
-
RF Field Service Technician
4 weeks ago
Los Angeles, United States Insight Global Full timeThis position requires significant travel across the Continental Southwest and Hawaii.Insight Global is seeking to hire a Field Service Technician supporting an international electronic test equipment manufacturer. This individual will be performing on-site or remote troubleshooting and repair of equipment. The equipment this individual will be servicing and...
-
RF Field Service Technician
4 weeks ago
los angeles, United States Insight Global Full timeThis position requires significant travel across the Continental Southwest and Hawaii.Insight Global is seeking to hire a Field Service Technician supporting an international electronic test equipment manufacturer. This individual will be performing on-site or remote troubleshooting and repair of equipment. The equipment this individual will be servicing and...
-
Field Service Technician
3 weeks ago
Los Angeles, California, 90060, Los Angeles County, CA, United States Flowserve Corporation Full timeFlowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...
-
Field Service Technician
1 week ago
Los Angeles, CA, United States Orion Talent Full timeTitle: Field Service Technician -TM Location: Report from home - living near Los Angeles or the Bay Area. (SFO, OAK, LAX) Shift: 8:00 AM - 5:00 PM Monday - Friday Compensation: $30 - 38 per hour + OT (1st year candidates make 100k+ with OT) Benefits: Full Comprehensive Benefits Package Health, Dental, 401k match, competitive pay with bonus. The company...
-
Field Service Technician
2 months ago
los angeles, United States Pave Talent Full timeCompactor-Baler Repair Technician (Waste Management Innovation) 🛠️♻️Pave Talent hiring on behalf of our client - a leading environmental solutions provider in Los Angeles, CA.Are you ready to make a tangible impact on sustainability while leveraging your technical expertise? Join our client's dynamic team as a Compactor-Baler Repair Technician and...
