Client Services

2 days ago

Lenexa, United States GTT, LLC Full time
Shift/Time Zone: First Shift, Monday - Friday 8:00 am - 4:30 pm central time

Description:
Job Description: Summary
Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine
complexity, while utilizing multiple customer communication channels, which may include voice, mail,
email, chat, AI related inquiries, etc.
Duties and Responsibilities
" Supports assigned client group(s) performing routine complexity health related customer
excellence activities.
" Typically makes routine outbound, health related customer calls following set scripts,
procedures.
" Maintains complete customer/patient confidentiality for all health, personal and other
customer information.
" Provides professional, respectful, customer excellence. Demonstrates caring and empathy
when delivering sensitive health information.
" Effectively respond to all customer inquiries received by various digital methods including
telephone, fax, email chat regarding reporting of patient results, inquiries of tests and
services, concerns of service failures and other duties needed to provide superior service.
" Supports all client group(s) based on business needs.
Job Qualifications (Work Experience, Physical & Mental Requirements, Knowledge, Skills)
Required Work Experience:
" 1-year related customer service excellence experience.
Preferred Work Experience:
" Health care and laboratory related experience.
" Experience delivering customer service excellence and achieving
productivity/accuracy/quality standards.
Physical and Mental Requirements:
" Consistent exceptional customer service, accuracy and quality focus required.
Knowledge:
" N/A
Skills:
" Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and
AI.
" Continuous Improvement: Embrace and thrive in an environment of continuous
improvement, innovation, and leveraging digital
Additional Job Details: Handle incoming client inquiries, evaluation of protocol and take appropriate course of action.
Adhere to all SOP protocols as defined and applicable.
Troubleshoot records/documentation problems, requisition alterations and inactive accounts.
Interface with clients as necessary in a professional and courteous manner; while resolving issues in a timely manner.
Preparing, sending and retrieving collector certification statements.
Maintain confidentiality of reports, correspondence, etc.
Leverage cross-functional relationship to provide feedback to other testing departments on process improvements, efficiencies and policy adherence.
Actively participate in department meetings by providing constructive feedback.
Retrieving, faxing, organizing and storing documentation, as needed.
Work with department supervisor to achieve production objectives.
Assist in specimen process
Able to lift up to 50lbs

Benefits:
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund

About The Company:
Leading provider of diagnostic information services empowering healthier lives. Leveraging the world's largest clinical lab database, we offer insights to identify and treat diseases, promote healthy behaviors, and improve healthcare management. Serving millions of patients and healthcare providers worldwide, we're committed to a healthier world, inclusive care, and building value for all stakeholders.

Keywords: diagnostic services, healthcare, health outcomes, clinical lab results, disease prevention, health promotion, healthcare management, patient care, inclusive healthcare, diversity, equity, inclusion

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