Customer Service Representative
3 weeks ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Arundel Federal Savings Bank. As a key member of our branch staff, you will provide exceptional customer service, process transactions, and assist with daily banking activities.
About the RoleThe ideal candidate will have a high school diploma or equivalent and a minimum of 2 years' experience in a financial institution involving teller, customer service, or loan processing. You will possess excellent organizational, analytical, and problem-solving skills, as well as strong communication and interpersonal skills. A PC proficient individual with Microsoft Office skills is required, along with the ability to lift 25 lbs or more.
Job Responsibilities- Process transactions, including opening new accounts and assisting customers with stop payments and check re-orders
- Handle miscellaneous activities such as ATM claims and unauthorized transactions
- Utilize tact and experienced-based knowledge to research and resolve customer inquiries
- Develop and deliver training to Branch staff on systems, products, and services
- Perform all duties of a Teller as needed, responsible for balancing daily
- A comprehensive benefits package, including paid time off, medical, dental, vision, life, and disability insurance
- HRA and FSA options
- Paid holidays and tuition assistance
- 401(k) profit-sharing plan
- Overtime and quarterly incentives
At Arundel Federal Savings Bank, we offer a better work-life balance with an average workweek of 36-37 hours. Our branch core hours are Monday through Thursday from 8:30 a.m. to 3:15 p.m., and Friday from 8:30 a.m. to 6:15 p.m. With a passion for helping to serve the financial needs of the community and giving back to it, we are a great place to work and grow your career.
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