Client Solutions Specialist
2 weeks ago
Client Solutions Specialists are responsible for overseeing client and service relations during the evening portion of the working day. They maintain client relationships by responding to inquires and requests in a courteous manner, working closely with various departments and technicians to schedule and provide services, entering service requests into the database, and updating account information.
Requirements (include but are not limited to):
Acting as the liaison between clients and technicians
Receiving and processing service orders via e-mail, phone, fax, and electronic data interchange.
Addressing any customer inquiries regarding service requests and transferring customers to the appropriate personnel, if necessary.
Receiving and processing service requests in conjunction with the Service Department.
Scheduling repeat services and special service requests for clients
Addressing inquiries of the field personnel
Developing and maintaining positive client relations and coordinating with various departments to ensure customer requests and questions are handled appropriately and in a timely manner.
Thoroughly documenting customer interactions to ensure accurate tracking and analysis.
Analyzing problems and providing information and solutions.
Communicating customer complaints to the Operations Department.
Verifying and updating existing client information in the database
Desired Skills:
Multi-line phone system experience
Proficient in Microsoft office
Excellent interpersonal skills
Ability to use computers and learn company systems
Excellent verbal and written communication skills
Extremely organized and detail oriented
Excellent phone and email etiquette
Ability to manage multiple tasks and set priorities
Good conflict resolution instincts
Patience and good judgment with people
Limited knowledge of company services
Desired Experience & Education :
2-5 years applicable work experience, preferably in call center and customer service roles
High school diploma required
College degree preferred
We believe our benefit package is the best in the industry and includes:
-ESOP (Employee Stock Ownership Plan)
-Employer paid Health, Disability and Life Insurance
-401K Retirement plan
-Paid Vacation, Sick and Holidays
Assured Environments is an Equal Opportunity Employer
-
Solution Implementation Specialist
3 weeks ago
New York, New York, United States ABM Industries Full timeJob DescriptionSolution Implementation Specialist is a vital part of the technology team, responsible for client-facing system implementation that includes preconfiguring/prepping the applications for both existing and new clients, conducting training for frontline employees, monitoring system adaption, and being able to understand and present Client data...
-
Client Solutions Manager
7 days ago
New York, United States Trustech, Inc. Full timeSince its inception over eight years ago, Trustech has seen tremendous growth. In its first year of eligibility, Trustech came in at #131 on the Inc 5000 list of the fastest-growing businesses with a phenomenal 2,812% growth rate. Since then, Trustech has continued to be one of the fastest-growing companies in the nation. We are proud and thankful to the...
-
Client Partner
2 weeks ago
New York, United States VidMob Full timeVidmob is the creative data company. Its scoring software and analytics have become an essential ingredient in the creative and media decisions of the world's largest marketers and agencies, as they strive to drive business results through improved creative effectiveness. As the leader in creative data, Vidmob's influence lies in its partnerships and...
-
Client Partner
2 weeks ago
New York, United States VidMob Full timeVidmob is the creative data company. Its scoring software and analytics have become an essential ingredient in the creative and media decisions of the world's largest marketers and agencies, as they strive to drive business results through improved creative effectiveness. As the leader in creative data, Vidmob's influence lies in its partnerships and...
-
Client Service Specialist
1 month ago
New York, United States CNR Group ECS LLC Full timeJob Summary: We are seeking a motivated and client-focused individual to join our team as a Client Service Specialist. This role offers the opportunity to work in a dynamic environment and make a positive impact on our clients’ experiences. **Responsibilities**: - Communicating and confirming Service Visits with clients. - Sending daily reports to...
-
Client Partner
2 weeks ago
New York, United States Vidmob Full timeVidmob is the creative data company. Its scoring software and analytics have become an essential ingredient in the creative and media decisions of the world’s largest marketers and agencies, as they strive to drive business results through improved creative effectiveness. As the leader in creative data, Vidmob’s influence lies in its partnerships and...
-
Client Service Specialist-Financial Engineering
2 weeks ago
New York, United States Moody's Corporation Full timeUnderstand and explain complex financial models on conceptual, intuitive, and practical levels. Provide thorough quantitative and conceptual solutions to our wide range of clients. Provide in-depth education and assistance on product features, functi Client Service, Financial, Engineer, Specialist, Service, Client, Retail
-
Analyst - Client Advisor Solutions
1 week ago
New York, United States Bessemer Trust Full timeBessemer Trust is seeking a dynamic and analytical individual to join our team as an Analyst for the Head of Client Advisor Solutions. The ideal candidate will possess strong presentation skills, adeptness in working with and manipulating data sets, and a proactive, self-starting attitude. Primary Responsibilities: * Data Analysis and Manipulation:...
-
Client Account Specialist
1 day ago
New York, United States Consilio - Enterprise Talent Solutions Full timeJob DescriptionJob DescriptionThe Client Account Specialist is responsible for assisting Client Account Managers and Client Account Supervisors in client billing.This role is 100% remote but must live in DC Metro (VA/DC/MD), Boston Metro, New York City Metro or Chicago Metro areas Salary dependent on experience and location. Position...
-
Client Solutions Manager
2 weeks ago
New York, United States FootballCo Media Limited Full timeFootballco is the world's largest football content and media business. Our mission is to give fans more of the game by building football communities that entertain, inform, and inspire action. We are a team of over 300 people, in 16 countries around the world, working across both our own media brands such as GOAL, MUNDIAL, CALCIOMERCATO and KOOORA and...
-
Client Engagement Specialist
2 weeks ago
New York, United States Dow Jones & Co. Inc. Full timeOwn the retention strategy for assigned Strategic accounts by building and executing a renewal plan. Provide a monthly report to manager highlighting high risk renewal accounts within the region and strategy/ideas to turnaround. Ensure appropriate le Client Support, Training Specialist, Customer Engagement, Specialist, Engagement, Healthcare, Client
-
Client Care Specialist
4 weeks ago
New York, United States FYZICAL Therapy and Balance Centers Full timeJob DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Client Care Specialist opening in Brooklyn, NY, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our cutting-edge...
-
Client Care Specialist
1 month ago
New York, United States FYZICAL Therapy and Balance Centers Full timeJob DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Client Care Specialist opening in Brooklyn, NY, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our cutting-edge...
-
Client Service Specialist-Financial Engineer
2 weeks ago
New York, United States Moody's Corporation Full timeUnderstand and explain complex financial models on conceptual, intuitive, and practical levels. Provide thorough quantitative and conceptual solutions to our wide range of clients. Provide in-depth education and assistance on product features, functi Client Service, Financial, Engineer, Specialist, Service, Remote, Retail
-
Client Solutions Manager
4 weeks ago
New York, United States FootballCo. Full timeJob DescriptionJob DescriptionSalary: Footballco is the world's largest football content and media business. Our mission is to give fans more of the game by building football communities that entertain, inform, and inspire action. We are a team of over 300 people, in 16 countries around the world, working across both our own media brands such as GOAL,...
-
IT Support Specialist
3 days ago
New York, United States ProTek IT Solutions Full timeWe are a IT Managed Service Provider seeking a skilled IT Support Specialist. Our clients are small to medium-sized businesses throughout the US. Work is primarily performed remotely; however, some onsite client visits are occasionally required. We service hundreds of businesses, all with varying needs. From help desk to server setups and management,...
-
Solutions Consultant
1 week ago
New York, United States Aegistech Full timeA Solutions Consultant job is available with our client, an enterprise-grade, business, communication platform, located in NYC. This is a remote, contract role.The Solutions Consultant will be involved in leading the technical strategy for designated customers and prospects. Responsibilities include presenting and discussing solution options, supporting...
-
Solutions Consultant
3 weeks ago
New York, United States Aegistech Full timeA Solutions Consultant job is available with our client, an enterprise-grade, business, communication platform, located in NYC. This is a remote, contract role.The Solutions Consultant will be involved in leading the technical strategy for designated customers and prospects. Responsibilities include presenting and discussing solution options, supporting...
-
Solutions Consultant
1 month ago
New York, United States Aegistech Full timeA Solutions Consultant job is available with our client, an enterprise-grade, business, communication platform, located in NYC. This is a remote, contract role.The Solutions Consultant will be involved in leading the technical strategy for designated customers and prospects. Responsibilities include presenting and discussing solution options, supporting...
-
International Banking Specialist
3 weeks ago
New York, United States JPMorgan Chase & Co. Full timeAs a Priority International Banking Specialist covering the Northeast sector, you are responsible for bringing our international platform to US-based companies in the fast-growing Northeast region within Middle Market Banking & Specialized Industries (MMBSI). As a member of the International team, you will partner closely with the domestic Banking and...