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Director, Baseball Operations

4 months ago

Pigeon Forge, United States AEG Full time
Overview:

The Director of Baseball Operations is responsible for driving revenue through all lines of programming including weekend, summer and spring training tournaments, camps, clinics and a variety of specialty programs. Assist the General Manager with administrative duties from point of sale, to planning and executing all lines of programming.

Responsibilities:
  • Fully embrace Service Excellence initiative by demonstrating "customer-first" actions for all internal and external customers and accepting responsibility and accountability for demonstrating empowerment decisions and actions during daily work.
  • Oversee operations team including full-time staff, seasonal employees and interns.
  • Assist in all programming sales and prospecting while working closely with sales and marketing staff.
  • Maintain detailed reports including field usage, state breakdown, and sales dashboard.
  • Production and maintenance of game schedules, programming calendars and budgets.
  • Assist General Manager with selection and evaluation of the facility umpire assignor.
  • Is main point of contact between the umpire assignor and The Ripken Experience Pigeon Forge.
  • Oversee and execute baseball operations functions including scheduling, camps, and facility maintenance at The Ripken Experience Pigeon Forge.
  • Assist General Manager in determining operations inventory quantities such as baseballs, awards, gifts.
  • Maintain and develop relationships in the local community, assisting with implementation of local and national partnerships.
  • Maintenance of backend registration system including programming calendar, tournament details, fulfillment materials, tournament scores and related content.
  • Serve as on-site tournament director for both baseball and softball tournaments and spring training programming.
  • Work closely with all areas of facility operations as needed including maintenance, food and beverage, retail, finance, sponsorship fulfillment and administration.
  • Promote a synergistic relationship with team members in all department and divisions.
  • Ensure professional development to enhance work knowledge, skills and abilities.
  • Adhere to all company policies, procedures, rules, regulations, standards, guidelines, expectations and requirements. Adhere to Company ethical requirements, demonstrating the utmost integrity in all professional and personal matters.
  • Observe and enforce proper safety procedures.
  • Ensure completion of work responsibilities and special projects in accordance with the designated timeframe, as determined by the reporting leader.
  • Provide reporting leader with feedback, ideas and suggestions on a timely basis.
  • Perform other duties as assigned.

Qualifications:

Required:
  • Bachelor's degree in Business Administration, Sports Management, Marketing, or related field
  • 3-5 years experience in event management, tournament operations or similar career
  • Working knowledge of the game of baseball and softball and tournament/camp operations
  • First Aid certification and AED certification
  • Sales experience
  • Excellent communication skills
  • Excellent organization skills
  • Computer skills (Microsoft Word and Excel)
  • Strong customer service skills
  • Ability to work in a team environment
  • Ability to multi-task
  • Effective leadership skills
  • Positive and effective customer service skills
  • Willingness to work long hours, nights, holidays and weekends as needed

Preferred:
  • Master's degree in Business Administration, Sport Management, or related field
  • Customer service experience
  • Prior tournament and/or camp operations experience
  • Work history which involves creativity in a high volume, baseball tournament or camp setting
  • Demonstrated ability to work in fast-paced, stressful environment
  • Excellent time management skills

Working Conditions / Special Physical Requirements:
  • Stand or walk for long periods of time
  • Routinely exposed to extreme hot/cold weather conditions
  • Required to work flexible schedule based on the needs of the business
  • Be able to lift 40 pounds

Job Questions:
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