Supervisor- VIP Services

24 hours ago


Reno, United States Atlantis Casino Resort Spa Full time

Overview

Come join Team Atlantis The position of VIP Services Supervisor is responsible for overseeing the hiring, coaching and disciplining of VIP Administrators, overseeing the daily functions of the VIP office, ensuring smooth work flow, coordinating inter-departmental VIP processes, and maintaining a work environment that fosters trust and maximizes productivity.

Responsibilities

* Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high-quality service. Monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.
* Assists VIP Manager in executing departmental projects, reports and maintaining suite/block inventory.
* Accountable for all team members day to day and long-term operations including conducting interviews, hiring, training and developing team members which includes coaching, mentoring and all levels of discipline.
* Responsible for appraisals, work history entries, maintaining team members files to meet business demands and ensure customer satisfaction.
* Establishes and maintains positive customer contact in the VIP Lounge, handles difficult customer interactions, handles or directs customer disputes to the proper host.
* Ensures the administrative staff provides accurate, responsive player development assistance for the VIP Host teams.
* Adheres to all regulatory, departmental and company policies and procedures.
* Other duties as assigned my management.

While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Qualifications

* Must be at least 21 years of age
* Nevada Gaming Registration Card
* Alcohol Awareness Card
* 1-year Supervisor experience preferred
* Prior hotel registration or VIP hospitality experience preferred
* Must be able to manage multiple tasks and be detailed oriented
* Ability to supervise and motivate VIP staff, and be self-motivated
* Ability to work independently, possess excellent communication skills-both written and verbal, as well as guest service skills
* Proven problem-solving skills as demonstrated by the ability to respond calmly and make rational decisions when required
* Ability to solve guests' problems to their satisfaction while protecting Atlantis' interests
* Knowledge of computer systems, Microsoft Office, proficiency in LMS and player tracking system
* Must maintain confidentiality
* Flexibility with scheduling
* Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair colors. *

Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:

* Comprehensive benefits (medical, dental, vision, supplemental coverage)
* 401K retirement savings plan + discretionary match
* Education Tuition Reimbursement Program
* Paid Vacation
* Holiday Pay
* Recreation /Fitness Discounts
* Weekly Resort Prizes
* Career Development and Training Workshops
* FREE daily meal
* Internal Advancement


  • Supervisor

    1 day ago


    Reno, United States Universal Health Services, Inc. Full time

    Responsibilities Prominence Health is a value-based care organization bridging the gap between affiliated health systems and independent providers, building trust and collaboration between the two. Prominence Health creates value for populations and providers to strengthen integrated partnership, advance market opportunities, and improve outcomes for our...

  • Front Desk Supervisor

    2 months ago


    Reno, United States Azul Hospitality Full time

    Job DetailsJob Location Hyatt Place Reno - Reno, NV Position Type Full-Time/Part-Time Salary Range $21.00 - $23.00 Hourly Job Shift Any Job Category Hospitality - Hotel DescriptionPOSITION PURPOSE Assist the Front Office Manager in the daily operations of the Front Desk Department and Guest Service areas. Ensure that the front desk operation meets hotel...


  • Reno, United States Regional Ambulance Services Full time

    The REMSA Business Office is responsible for the clean and correct billing of Ground and Air Emergency and Non-Emergency Medical Transportation, to all commercial and government insurance providers, including Medicare and Medicaid. The REMSA Business Office is also responsible for the correct collection and application of payments to individual accounts....


  • Reno, United States Unifi Aviation, LLC Full time

    Ensuring that all cleaning and maintenance are communicated to the facilities team members Assist in Monitoring the safety and cleanness of interior and exterior, such as offices, conference rooms, parking lots and outdoor recreation spaces Problem S Customer Service, Supervisor, RN, Service, Retail, Airline


  • Reno, United States Caesars Entertainment Full time

    Job DescriptionJOB SUMMARY: Provide excellent guest service to our guests by answering customer calls through the call center/switchboard; selling and booking hotel, VIP, and special events reservations and direct mail offers; and through comp limits, special services/amenities available, and special targeted player events. ESSENTIAL DUITIES AND...


  • Reno, United States Caesars Entertainment Full time

    Job DescriptionJOB SUMMARY: Provide excellent guest service to our guests by answering customer calls through the call center/switchboard; selling and booking hotel, VIP, and special events reservations and direct mail offers; and through comp limits, special services/amenities available, and special targeted player events. ESSENTIAL DUITIES AND...


  • Reno, United States WFF Facility Services Full time

    Custodial Night Supervisor--Reno, NV (Custodian) Reno, NV, United States of America $17.00 - $20.00 Back Apply Now Back Apply Now Overview HES is a premier national provider of facilities management services focused 100% on educational institutions. Headquartered in Knoxville, Tennessee, we pride ourselves on building best-in-class...


  • El Reno, United States Ranger Energy Services Full time

    SUMMARY The Snubbing Supervisor is responsible for coordinating and overseeing the snubbing service line work at the well site. This advanced level position is responsible for handling the more complex, hazardous, and/or high profile jobs, while providing quality service and ensuring customer satisfaction with the work performed. The Snubbing Supervisor...


  • Reno, United States Ormat Technologies, Inc. Full time

    This position is responsible for overseeing the day-to-day activities and performance of administrative personnel while ensuring the most efficient methods are utilized and executed. The Admin Supervisor will work in conjunction with the Admin Manage Supervisor, Executive Assistant, Operations, High School, Administrative, Business Services, Manufacturing,...

  • Operations Supervisor

    23 hours ago


    Reno, United States T-Force Full time

    Job Title: Operations Supervisor Job Summary: An Operations Supervisor produces maximum profit while providing excellent service to the customer. This individual oversees and is directly involved in more than one of the following operations: Dock, P&D, and Road, including, but not limited to, customer service, productivity, quality freight handling, claims...

  • Plant Supervisor

    2 weeks ago


    Reno, United States Ferrellgas Full time

    Overview: Ranked among Forbes Best Employers in America 2017, Ferrellgas knows dedicated superior service starts with supported employees. Ferrellgas is looking for a Plant Supervisor to join the team! This Plant Supervisor is responsible for supervising the daily operations of the service center in order to meet high safety standards and provide technical...

  • Supervisor-Bell/Valet

    23 hours ago


    Reno, United States Atlantis Casino Resort Spa Full time

    Overview Come join Team Atlantis! We are currently accepting applications for Valet Supervisor. The Valet Supervisor's role is to oversee the daily operations of the Valet department, and Valet Team Members. They will be in control of the Valet Porte Cochere/Valet Areas. This includes welcoming guests to the Atlantis, assisting with luggage, and safely and...


  • Reno, Nevada, United States Sam's Club Full time

    Job DescriptionWe are seeking a highly skilled and experienced Front End Operations Supervisor to join our team at Sam's Club.This is an excellent opportunity for someone who is passionate about providing exceptional customer service and leading high-performing teams. As a Front End Operations Supervisor, you will be responsible for overseeing the...


  • Reno, Nevada, United States MSCCN Full time

    Job SummaryAt MSCCN, we are seeking a highly skilled and experienced Security Shift Supervisor to join our team. As a Security Shift Supervisor, you will be responsible for supervising and coordinating the delivery of quality services on a specific shift at an assigned customer.The ideal candidate will have a strong background in security operations,...


  • Reno, United States Atlantis Casino Resort Spa Full time

    Overview Come join Team Atlantis! We are currently accepting application for Hotel Guest Service Representative. Guest Service Representative is responsible for all activity involving Hotel guest check-in/check-out. They must provide further guest service by accurately taking and relaying guests' requests to other departments such as Housekeeping,...


  • Reno, United States Atlantis Casino Resort & Spa Full time

    Overview: Come join Team Atlantis! We are currently accepting application for Hotel Guest Service Representative. Guest Service Representative is responsible for all activity involving Hotel guest check-in/check-out. They must provide further guest service by accurately taking and relaying guests' requests to other departments such as Housekeeping,...

  • Retail Supervisor

    4 weeks ago


    Reno, United States Savers | Value Village Full time

    Description Position at Savers / Value Village Job Title: Retail Supervisor Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our...

  • Front Desk Agent

    2 months ago


    Reno, United States Azul Hospitality Full time

    Job DetailsJob Location Hyatt Place Reno - Reno, NV Position Type Full Time Salary Range $19.00 - $20.00 Hourly Job Shift Any Job Category Admin - Clerical DescriptionPOSITION PURPOSE Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to guests needs, including but not limited to; registration, checkout and...

  • Shift Supervisor

    1 month ago


    Reno, United States SSP Group Full time

    Job Description $23.00 / Hour Full-Time Full Benefits Opportunities for Advancement Our restaurant portfolio at Reno-Tahoe International Airport includes Timber Ridge, Peet's Coffee, Wild Garlic, Tap & Pour, and Liberty Toast. If you’ve enjoyed working in quick service or fast casual restaurant concepts, you’ll fit in on our...

  • Shift Supervisor

    6 days ago


    Reno, United States SSP Full time

    Job Description$23.00 / HourFull-TimeFull BenefitsOpportunities for AdvancementOur restaurant portfolio at Reno-Tahoe International Airport includes Timber Ridge, Peet's Coffee, Wild Garlic, Tap & Pour, and Liberty Toast.If you’ve enjoyed working in quick service or fast casual restaurant concepts, you’ll fit in on our team!  Our Shift Supervisors...