Supervisor

1 day ago

Reno, United States Universal Health Services, Inc. Full time
Responsibilities

Prominence Health is a value-based care organization bridging the gap between affiliated health systems and independent providers, building trust and collaboration between the two. Prominence Health creates value for populations and providers to strengthen integrated partnership, advance market opportunities, and improve outcomes for our patients and members. Founded in 1993, Prominence Health started as a health maintenance organization (HMO) and was acquired by a subsidiary of Universal Health Services, Inc. (UHS) in 2014. Prominence Health serves members, physicians, and health systems across Medicare, Medicare Advantage, Accountable Care Organizations, and commercial payer partnerships. Prominence Health is committed to transforming healthcare delivery by improving health outcomes while controlling costs and enhancing the patient experience.

Learn more at:

Job Summary: The Member Outreach Supervisor leads a team of 19 outreach representatives, ensuring quality service and effective daily operations. Responsibilities include supervising team activities, providing guidance on policies and procedures, managing workflows, and addressing training needs. The Supervisor is responsible for first level response and provide resolution to escalated issues to ensure high level customer service.

The Supervisor sets priorities, offers coaching and feedback, conducts performance reviews, and takes corrective action when necessary.

A strong background in customer service, excellent communication skills, and the ability to analyze data to improve outreach efforts are essential for this role.

About Universal Health Services:

One of the nation‘s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World‘s Most Admired Companies by Fortune; and listed in Forbes ranking of America‘s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs. com


Qualifications

Qualifications and Requirements:

  • Associates degree or equivalent experience
  • Minimum 2 years of experience in a supervisory role
  • At least two years‘ experience working with health plans insurance products or employer healthcare benefits programs.
  • At least two years of experience in customer service with proven ability to de-escalate situations and provide resolution to customer issues.
  • Understanding of health plan departments and functional areas for problem resolution
  • Experienced in managing performance expectations through collecting, tracking, and analyzing metrics
  • Proficient in Microsoft Office (Outlook, Excel, PowerPoint) and Smartsheets.
  • Excellent interpersonal skills, with an ability to interact professionally in escalating situations
  • Strong coaching and people development skills through call listening, quality feedback etc.
  • Ability to effectively communicate in English, both verbally and in writing.
  • Adept organizational, attention to detail, and time management skills
  • Strong analytical, problem-solving and critical thinking skills
  • Self-starter, resourceful and able to execute projects in a fluid and fast-paced environment
  • Ability to interpret and apply established policies and procedures.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS

and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

If you would like to learn more about the opportunity, please contact Bridget Gomez at:

  • Supervisor - Operations

    1 day ago

    Reno, United States WESCO International, Inc. Full time

    As the Supervisor - Operations, you will supervise one or more departments within a warehouse operation including receiving, picking, packing, shipping, wire cutting, light assembly, as well as housekeeping of the warehouse. You will report directly Operations, Supervisor, Operation, Manufacturing

  • Adminstative Supervisor

    10 hours ago

    Reno, United States Ormat Technologies, Inc. Full time

    This position is responsible for overseeing the day-to-day activities and performance of administrative personnel while ensuring the most efficient methods are utilized and executed. The Admin Supervisor will work in conjunction with the Admin Manage Supervisor, Executive Assistant, Operations, High School, Administrative, Business Services, Manufacturing,...

  • Operations Supervisor

    23 hours ago

    Reno, United States T-Force Full time

    Job Title: Operations Supervisor Job Summary: An Operations Supervisor produces maximum profit while providing excellent service to the customer. This individual oversees and is directly involved in more than one of the following operations: Dock, P&D, and Road, including, but not limited to, customer service, productivity, quality freight handling, claims...

  • Sr. Quality Supervisor

    3 weeks ago

    Reno, United States Greven Executive Search Full time

    Sr. Quality SupervisorWe are searching for a Sr. Quality Supervisor for a food manufacturing plant. This role assists in all plant Food Safety and Quality programs and systems as well as training and cultural development. Works cross-functionally with all departmental managers on such programs and training. The company offers above average compensation,...

  • Sr. Quality Supervisor

    4 weeks ago

    Reno, United States Greven Executive Search Full time

    Sr. Quality SupervisorWe are searching for a Sr. Quality Supervisor for a food manufacturing plant. This role assists in all plant Food Safety and Quality programs and systems as well as training and cultural development. Works cross-functionally with all departmental managers on such programs and training. The company offers above average compensation,...

  • Sr. Quality Supervisor

    4 weeks ago

    reno, United States Greven Executive Search Full time

    Sr. Quality SupervisorWe are searching for a Sr. Quality Supervisor for a food manufacturing plant. This role assists in all plant Food Safety and Quality programs and systems as well as training and cultural development. Works cross-functionally with all departmental managers on such programs and training. The company offers above average compensation,...

  • Supervisor-Bell/Valet

    23 hours ago

    Reno, United States Atlantis Casino Resort Spa Full time

    Overview Come join Team Atlantis! We are currently accepting applications for Valet Supervisor. The Valet Supervisor's role is to oversee the daily operations of the Valet department, and Valet Team Members. They will be in control of the Valet Porte Cochere/Valet Areas. This includes welcoming guests to the Atlantis, assisting with luggage, and safely and...

  • Administrative Supervisor

    1 day ago

    Reno, United States Ormat Technologies, Inc. Full time

    Administrative Supervisor Location: Reno, NV, US, 89511 Position Summary This position is responsible for overseeing the day-to-day activities and performance of administrative personnel while ensuring the most efficient methods are utilized and executed. The Admin Supervisor will work in conjunction with the Admin Manager on monitoring progress,...

  • Facilities Maintenance Supervisor

    1 month ago

    Reno, Nevada, United States Marshalls Full time

    Join Marshalls, a leading retailer, as a Facilities Maintenance Supervisor at our South Meadows Promenade location in Reno, Nevada. This role offers an estimated salary range of $45,000 - $65,000 per year. As a key member of our team, you will be responsible for supervising maintenance staff, ensuring a safe workplace by advocating for safety training and...

  • Security Shift Supervisor

    1 month ago

    Reno, Nevada, United States MSCCN Full time

    Job SummaryAt MSCCN, we are seeking a highly skilled and experienced Security Shift Supervisor to join our team. As a Security Shift Supervisor, you will be responsible for supervising and coordinating the delivery of quality services on a specific shift at an assigned customer.The ideal candidate will have a strong background in security operations,...

  • Front End Operations Supervisor

    23 hours ago

    Reno, Nevada, United States Sam's Club Full time

    Job DescriptionWe are seeking a highly skilled and experienced Front End Operations Supervisor to join our team at Sam's Club.This is an excellent opportunity for someone who is passionate about providing exceptional customer service and leading high-performing teams. As a Front End Operations Supervisor, you will be responsible for overseeing the...

  • Plant Supervisor

    2 weeks ago

    Reno, United States Ferrellgas Full time

    Overview: Ranked among Forbes Best Employers in America 2017, Ferrellgas knows dedicated superior service starts with supported employees. Ferrellgas is looking for a Plant Supervisor to join the team! This Plant Supervisor is responsible for supervising the daily operations of the service center in order to meet high safety standards and provide technical...

  • Retail Supervisor

    4 weeks ago

    Reno, United States Savers | Value Village Full time

    Description Position at Savers / Value Village Job Title: Retail Supervisor Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our...

  • District Sales Supervisor

    2 weeks ago

    Reno, United States Keurig Dr Pepper Full time

    District Sales Supervisor for Reno, NV and greater surrounding areasImmediately Hiring The District Sales Supervisor is responsible for building brand loyalty and brand value while achieving sales objectives for a district within an established expense budget. Will represent the company to distributor partners in all sales-oriented activities. Identifies...

  • District Sales Supervisor

    6 days ago

    Reno, United States Keurig Dr Pepper Full time

    District Sales Supervisor for Reno, NV and greater surrounding areasImmediately Hiring  The District Sales Supervisor is responsible for building brand loyalty and brand value while achieving sales objectives for a district within an established expense budget. Will represent the company to distributor partners in all sales-oriented activities. Identifies...

  • Front Desk Supervisor

    2 months ago

    Reno, United States Azul Hospitality Full time

    Job DetailsJob Location Hyatt Place Reno - Reno, NV Position Type Full-Time/Part-Time Salary Range $21.00 - $23.00 Hourly Job Shift Any Job Category Hospitality - Hotel DescriptionPOSITION PURPOSE Assist the Front Office Manager in the daily operations of the Front Desk Department and Guest Service areas. Ensure that the front desk operation meets hotel...

  • Administrative Supervisor

    1 day ago

    Reno, United States Ormat Full time

    Position SummaryThis position is responsible for overseeing the day-to-day activities and performance of administrative personnel while ensuring the most efficient methods are utilized and executed. The Admin Supervisor will work in conjunction with the Admin Manager on monitoring progress, providing guidance, and addressing immediate issues that arise....

  • Stewards Supervisor

    1 month ago

    Reno, Nevada, United States Atlantis Casino Resort & Spa Full time

    Job SummaryWe are seeking a highly skilled and experienced Stewards Supervisor to join our team at Atlantis Casino Resort Spa. The successful candidate will be responsible for overseeing the operations of the stewarding department, ensuring the cleanliness and efficiency of the kitchen.Key ResponsibilitiesSupervise and coordinate the activities of the...

  • Shift Supervisor

    1 month ago

    Reno, United States SSP Group Full time

    Job Description $23.00 / Hour Full-Time Full Benefits Opportunities for Advancement Our restaurant portfolio at Reno-Tahoe International Airport includes Timber Ridge, Peet's Coffee, Wild Garlic, Tap & Pour, and Liberty Toast. If you’ve enjoyed working in quick service or fast casual restaurant concepts, you’ll fit in on our...

  • Shift Supervisor

    6 days ago

    Reno, United States SSP Full time

    Job Description$23.00 / HourFull-TimeFull BenefitsOpportunities for AdvancementOur restaurant portfolio at Reno-Tahoe International Airport includes Timber Ridge, Peet's Coffee, Wild Garlic, Tap & Pour, and Liberty Toast.If you’ve enjoyed working in quick service or fast casual restaurant concepts, you’ll fit in on our team!  Our Shift Supervisors...