Business Services Supervisor
1 day ago
Within this general framework, this position is accountable for the following functions:
- Monitors the quantity and quality of biller/collector productivity.
- Works Accounts as needed to ensure that all accounts are being worked timely and to ensure skills remain in excellent condition.
- Trains new and current employees to ensure that all employees are trained consistently and follow approved processes to ensure that productivity and quality targets are being met.
- Create, maintain and continuously improve the Quality Assurance Program and ensure that standards are being met through routine reporting and follow up with management.
- Holds weekly meetings with management to review AR Aging & other key reports.
- Oversees Business Services in Business Office Manager's absence, which will include all aspects of the billing function.
- Aids in establishing and implementing standards which ensure courteous, accurate and timely service to patients/customers.
- Working knowledge of each position within the business office.
- Assists Manager to develop and refine job expectations, identify and improve deficiencies and initiate goal setting.
- Works with Manager to provide guidance and counsel employees with positive as well as constructive feedback.
- Point of contact for employee questions.
- Maintain and modify business office policies and procedures to ensure accurate understanding and continuity.
- Aids in notification and education to staff of any process changes within the department.
- Work with employees to ensure consistent/approved processes are being followed and productivity targets are met.
- Performs other duties as assigned.
Qualifications/ Experience Requirements
- High school diploma or equivalent.
- A minimum of 2 years supervising experience.
- Associate's or Bachelor's degree in Accounting, Business Administration or related field preferred.
- Proven track record of excellent performance in billing/collecting roles of at least 5 years.
- Certified Ambulance Coder Exam Passed (or Commitment to Pass within 180 days of hire).
- Ability to effectively manage biller and coder employee's day to day needs and to take the management steps necessary to drive productivity/compliance.
- Excellent organizational skills and communication skills.
- Displays initiative and has the ability to set priorities and adapt to change.
Supervision Exercised
Exercises direct supervision over Business Office staff.
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