![Highgate Hotels](https://media.trabajo.org/img/noimg.jpg)
Front Desk Agent
2 months ago
Compensation Type
Hourly
Highgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location
Fairfield Inn & Suites Roswell
1201 N. MainRoswell, NM 88201
Overview
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
* Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
* Follow all cash handling and credit policies.
* Be aware of all rates, packages and special promotions as listed in the Red Book.
* Be familiar with all in-house groups.
* Be aware of closed out and restricted dates.
* Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
* Be familiar with hospitality terminology.
* Have knowledge of emergency procedures and assist as needed.
* Handle check-ins and checkouts in a friendly, efficient and courteous manner.
* Use proper two-way radio etiquette at all times when communicating with other employees.
* Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
* Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
* Be able to complete a bucket check, room rate verification report, and housekeeping report.
* Balance and prepare individual paperwork for closing of shift according to hotel standards.
* Maintain and market promotions and guest programs.
* Maintain a clean work area.
* Assist guests with safe deposit boxes.
Qualifications
* College course work in related field helpful.
* Experience in a hotel or a related field preferred.
* High School diploma or equivalent required.
* Computer experience required.
* Customer Services experience preferred.
* Maintain a warm and friendly demeanor at all times.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
We have other current jobs related to this field that you can find below
-
Front Desk Agent
3 weeks ago
Roswell, United States Highgate Hotels Full timeHourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...
-
Front Desk Associate
4 weeks ago
Roswell, United States Crunch Fitness - CR Holdings Full timeJob DescriptionJob DescriptionFront Desk AssociateHere We GROW Again! Are you a potential Front Desk Associate and ready to leave average in the past? Be a part of one of the greatest growth stories ever told in the fitness industry. With 60+ locations currently and 100+ locations planned; our Front Desk Associate position offers a tremendous...
-
Front Desk Specialist
3 weeks ago
Roswell, United States Universal Tennis Management, LLC. Full timePosition Overview: **Now Hiring! Front Desk Specialist** **Location**:Horseshoe Bend Country Club, Roswell, GA 30076 (on-site) **Schedule**: Part Time, Sunday thru Saturday **Weekday Hours**: The primary shifts are from 4:00 PM to 8:15 PM **Weekend Hours**: Additional help is needed on weekends with two available shifts: 8:00 AM to 1:00 PM and 1:00 PM to...
-
Front Desk Specialist
2 weeks ago
Roswell, New Mexico, United States Universal Tennis Management, LLC. Full timePosition Overview:Now Hiring Front Desk SpecialistLocation:Horseshoe Bend Country Club, Roswell, GA on-site)Schedule: Part Time, Sunday thru SaturdayWeekday Hours: The primary shifts are from 4:00 PM to 8:15 PMWeekend Hours: Additional help is needed on weekends with two available shifts: 8:00 AM to 1:00 PM and 1:00 PM to 8:15 PMWhat's In It for You:...
-
Front Desk Receptionist
4 weeks ago
Roswell, United States Atlanta Personal Injury Law Group - Gore Full timeWe’re looking for an enthusiastic, professional Receptionist to join our team! You’ll play a crucial role as the face and first point of contact for our organization. Other responsibilities include answering phone calls and emails, making travel arrangements, scheduling emails, managing mail and deliveries, and other assignments as needed to ensure...
-
Front Desk Receptionist
4 weeks ago
Roswell, United States Atlanta Personal Injury Law Group - Gore Full timeJob DescriptionJob DescriptionWe’re looking for an enthusiastic, professional Receptionist to join our team! You’ll play a crucial role as the face and first point of contact for our organization. Other responsibilities include answering phone calls and emails, making travel arrangements, scheduling emails, managing mail and deliveries, and other...
-
Front Desk Receptionist
2 weeks ago
Roswell, New Mexico, United States Atlanta Personal Injury Law Group - Gore Full timeJob DescriptionJob DescriptionWe're looking for an enthusiastic, professional Receptionist to join our team You'll play a crucial role as the face and first point of contact for our organization. Other responsibilities include answering phone calls and emails, making travel arrangements, scheduling emails, managing mail and deliveries, and other assignments...
-
Spa Front Desk Coordinator
2 weeks ago
Roswell, United States Facelogic Spa Full timeAt Facelogic Spa, the concept is simple - provide high-quality skin care, massage, and products at an affordable price in a clean, inviting, non-intimidating environment. This position is part-time, approx 20 hrs/wk comprised of shifts on either Wednesday, Thursday, and Friday plus every Saturday and alternating Sundays. The front desk coordinator's...
-
Front Desk Receptionist
2 weeks ago
Roswell, United States Aqua-Tots Swim Schools Full time**Welcome to Aqua-Tots!** We are saving lives by teaching children all over the world how to become safe and confident swimmers for life. We are year-round and use Indoor heated 90-degree pools! If you're a motivated and passionate individual that truly wants to make a difference in children's lives every day - we would be honored to have you join us on...
-
Front Desk Receptionist, Dog Grooming Salon
4 weeks ago
Roswell, United States SMB Management Corporation Full timeJob DescriptionJob DescriptionAs a Front Desk Receptionist, you’re the key to unlocking the value of total per care experience. You will greet clients when they arrive, and accommodate guests with bookings over the phone or through our website and app. You will facilitate the check-in process for our pet and parent clients to ensure the pet's total...
-
Front Desk Receptionist
4 weeks ago
Roswell, United States Aqua-Tots Swim School Full timeJob DescriptionJob DescriptionWelcome to Aqua-Tots! We are saving lives by teaching children all over the world how to become safe and confident swimmers for life. We are year-round and use Indoor heated 90-degree pools!If you're a motivated and passionate individual that truly wants to make a difference in children's lives every day- we would be...
-
Front Desk Receptionist
1 week ago
Roswell, United States Aqua-Tots Swim School Full timeJob DescriptionJob DescriptionWelcome to Aqua-Tots! We are saving lives by teaching children all over the world how to become safe and confident swimmers for life. We are year-round and use Indoor heated 90-degree pools!If you're a motivated and passionate individual that truly wants to make a difference in children's lives every day- we would be...
-
Bilingual Law Firm Receptionist
4 weeks ago
Roswell, United States Atlanta Personal Injury Law Group - Gore Full timeJob DescriptionJob DescriptionAre you a skilled bilingual individual seeking to join a vibrant team? We are currently in search of a committed and energetic candidate to become part of our law firm in Roswell, GA. The duties for this role involve:Welcoming and aiding clientsManaging phone calls and emails in English and SpanishCoordinating and arranging...
-
Bilingual Law Firm Receptionist
2 weeks ago
Roswell, United States Atlanta Personal Injury Law Group - Gore Full timeJob DescriptionJob DescriptionAre you a skilled bilingual individual seeking to join a vibrant team? We are currently in search of a committed and energetic candidate to become part of our law firm in Roswell, GA.The duties for this role involve:Welcoming and aiding clientsManaging phone calls and emails in English and SpanishCoordinating and arranging...
-
Bilingual Law Firm Receptionist
1 week ago
Roswell, United States Atlanta Personal Injury Law Group - Gore Full timeJob DescriptionJob DescriptionAre you a talented bilingual professional looking to join a dynamic team? We are currently seeking a dedicated and enthusiastic candidate to be part of our law office in Roswell, GA. Responsibilities for this role include: Greeting and assisting clients Handling phone calls and emails in both English and Spanish Coordinating...
-
Front Office Coordinator
1 month ago
Roswell, United States SENTA Partners Full timeDescription The Front Desk Coordinator is responsible for handling all front desk duties for the medical office. This individual schedule, checks patients in/out, answers the telephone and routes calls. The Front Office Coordinator works to create a favorable impression with customers and ensures that a high level of quality customer service is delivered....
-
Front Office Coordinator
1 month ago
Roswell, United States SENTA Partners Full timeDescription The Front Desk Coordinator is responsible for handling all front desk duties for the medical office. This individual schedule, checks patients in/out, answers the telephone and routes calls. The Front Office Coordinator works to create a favorable impression with customers and ensures that a high level of quality customer service is delivered....
-
Front Office Supervisor
4 weeks ago
Roswell, United States Highgate Hotels Full timeCompensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...
-
Front Desk Sales
4 weeks ago
Roswell, United States YogaSix Roswell Full timeJob DescriptionJob DescriptionCOMPANY OVERVIEW:YogaSix believes everyone deserves the mind-body experience of yoga. YogaSix offers six different class types designed to accommodate students of all levels in a way that is empowering, encouraging, and fun. YogaSix was established in 2012 and is the fastest growing boutique yoga company in the United...
-
Front Desk Manager
4 weeks ago
Roswell, United States eLinks Education Corp Full timeJob DescriptionJob DescriptionThe primary objectives of a Executive Assistant are to maintain positive and professional interactions with team members at all levels, perform administrative and clerical duties, and provide general administrative support to school executive team.Job Types: Full-timeBenefits:401(k) MatchingHealth InsuranceDental...