Durable Medical Equipment Customer Support Specialist
2 months ago
Overview
On M Health Fairview's Home Medical Equipment (FHME) team, we strive to help each patient reach optimal independence, health, and comfort. Do you enjoy supporting patients, solving problems, and connecting with resources in a friendly environment? The DME Customer Support Specialist (CSS) provides excellent customer service in a fast-paced and multitasking environment. This position interacts closely with patients and a multidisciplinary team in a highly organized and professional manner. The CSS ensures an exceptional patient experience and performs a variety of clerical functions.
This onsite position is located at 2200 University Ave in Saint Paul. It's a 1.0 FTE (80 hours over 2 weeks) commitment, day shift only, with no weekends As part of the M Health Fairview system, this role if fully benefit eligible. Benefits include medical, vision, and dental coverage. We encourage staff development and support continuing education.
Responsibilities/Job Description
The DME CSS answers phones and assists our customers with placing orders, reviewing paperwork, verifying insurance, and general customer service duties. This position ensures: processes are in place to support an exceptional customer service environment, efficient and effective work within a team environment, and all customers have an excellent experience with FHME. Applicants should possess strong organizational skills, attention to detail, and flexibility.
* Demonstrates excellent customer service skills
* Produces efficient and accurate orders
* Records and updates patient charts accurately, communicating changes to all involved staff
* Seeks out solution to conflicts directly through parties involved and other available resources.
* Adds pertinent information and documents into the patient record in Brightree
* Navigate through patient medical records using EPIC
* Arrange for interpreter services when appropriate
* Completes insurance verification
* Takes and leaves concise messages for patients; responds as requested
* Reviews and routes scans, faxes medical documents to necessary parties
* Strong knowledge and familiarity with the Fairview system
* Strong organizational and prioritization skills
* Ability to prioritize competing activities
* Knowledge of applicable DME equipment and processes
* Completes all order and entry functions
* Answers and responds to telephones calls
* Completes clerical duties
* Report professional development to supervisor
* Meet weekly productivity measurements
* Implements department procedures to maintain systems and records
* Maintains databases, files, and records on a regular basis according to established procedure
* Demonstrates strong communication skills
* Request IT service independently
Qualifications
Required
Experience
* 3 years of customer service
Preferred
Education
* Associates Degree or bachelor's degree
Experience
* Experience in a medical setting, medical terminology, Brightree and EPIC
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