Administrative Assistant II, Temporary Classified

2 weeks ago

Colorado Springs, United States Pikes Peak State College Full time

Job Description

High School Programs is seeking temporary administrative assistant support to provide the highest quality customer service to students, faculty, and staff at PPSC, and communicate accurate and timely information to students, faculty, staff, and community members. This position will provide frontline customer service and information to internal and external partners related to academic advising, testing services, and other student services. This position supports the advancement of retention practices, graduation rates, and overall student success across the institution.

This position is temporary part-time, not to exceed 28 hours per week, maximum 9-month assignment.

Minimum Qualifications

* Completed bachelor's degree from a regionally accredited institution OR completed associate's degree with two years of professional level experience performing similar duties to those described for this position OR four years of professional level experience performing similar duties to those described for this position.
* Demonstrated experience with Microsoft Office Suite and electronic file management.
* Understanding of the challenges community college students face and related retention strategies.

Preferred Qualifications:

* Ability to read, write, and speak fluent Spanish.
* Experience in higher education administrative services, academic advising, admissions counseling, student support services, or student retention.
* Experience with higher education technology platforms and ability to work with evolving technology to meet student and staff needs.
* Experience providing excellent customer service in an education or business setting.
* Experience working with Banner and EAB Navigate, or similar Student Information Systems.
* Demonstrated ability to work with underrepresented populations with efforts to close the achievement gap.

Applications accepted until position is filled. This position is temporary part-time, not to exceed 28 hours per week, maximum 9-month assignment.

Note:

Prior submission of application materials will not be considered.

Duties & Responsibilities

* Provide direct service to students to determine their needs, immediate solution or referral to the appropriate person or department.
* Make appropriate referrals to other college student services areas in support of students' academic and personal needs.
* Document student interactions in accordance with department and institution policies in support of accountability and program assessment.
* Ensure relevant information is up to date; including but not limited to new programs and course changes; important dates; college-wide initiatives; transfer requirements and options.
* Maintain training to use the most up-to-date versions of software programs used in the High School Programs office.
* Troubleshoot hardware and software department issues, notifying ITSS as appropriate.
* Collaborate with internal and external partners to provide equity based, culturally competent, efficient, and fair services.
* Promote a work environment that provides the highest standard in customer service to students, faculty, staff, and community members.
* Utilize knowledge of academic advising procedures and policies; advising information resources; and college's instructional programs.
* Lift student hold as appropriate and assist students with class schedule adjustments.
* Use Banner student information system to access student records and update student information.
* Utilize student records systems to gather information and documents student interactions in accordance with department and institution policies in support of accountability and program assessment.
* Respond to general student inquiries and make appropriate referrals to advising teams or other college student services areas in support of students' academic and personal needs.
* Assist with special events, follow-up, and other service initiatives.
* Supports continuous assessment and improvement of processes affecting student retention and success metrics.

This job description reflects Pikes Peak State College's best effort to describe the essential duties and qualifications of the job. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job. This document is not intended to exclude an opportunity for modifications consistent with providing reasonable accommodation.

EEO Statement: Pikes Peak State College is an Equal Employment Opportunity/Americans with Disabilities Act institution. We value diversity, strive for a more unified campus where all people are valued, treated fairly, and possess a sense of belonging. Pikes Peak State College encourages minorities, women, veterans and persons with disabilities to apply.

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