Customer Success Specialist

2 days ago

Columbus, United States DNO Produce, Inc. Full time
We're Hiring: Customer Success Specialist

Are you passionate about delivering exceptional customer service and streamlining processes? Do you thrive in a fast-paced environment, where no two days are the same? Join our team and help make a difference in foodservice operations

We are looking for a Customer Success Specialist to help us manage and grow our customer relationships, improve operations, and ensure a seamless experience across various functions. This is an entry level data entry/sales position with the potential to grow into a bigger role.

Key Responsibilities:
  • Create Weekly K12 Price & Deal Lists: Produce clean, organized lists that are easy to share with customers.
  • Special Projects:
    • FFVP Allocation for 2024-2025 School Year
    • Support Local Programs & Summer Feeding for SFAs
    • Assist with Foodbank initiatives, including paperwork and appointment scheduling.
  • Customer Outreach: Establish initial contact with customers to set up meetings and ensure satisfaction.
  • Rebate Programs Management: Handle K12 rebate programs, ensuring accurate and timely processing.
  • Vendor System Setup: Assist in setting up new items in vendor systems (Broadliners).
  • Pricing & Substitutions: Send pricing information to customers and manage substitutions effectively.
  • Collaboration with Sales: Promote education & marketing programs alongside our sales team to ensure program success.
  • Excess Product Management: Help push out excess product and manage inventory levels.
  • Handling Inbound Calls: Manage calls from truckers and walk-in customers with a professional, customer-first attitude.
  • Packing & Sample Handling: Prepare product samples for customers as needed.
  • Order Entry: Accurately input orders and maintain data integrity.
  • Support During Absences: Be ready to help cover tasks and provide continuity when team members are out.
  • Learning & Development: Take on smaller accounts and manage them fully for training purposes.

What We're Looking For:
  • Strong organizational and time-management skills.
  • Excellent written and verbal communication.
  • Detail-oriented with the ability to handle multiple tasks and meet deadlines.
  • Customer-centric mindset with a passion for problem-solving.
  • Ability to work independently and as part of a team.
  • Ability to travel for shows during the week and on weekends. 25% - 35%

Why Join Us?
  • Be part of a dynamic, growing company committed to making a difference.
  • Gain valuable experience in foodservice operations and customer success.
  • Competitive salary and benefits package.
  • Opportunity to grow and advance within the company.

Ready to Make an Impact?

If you're looking for a role where you can truly make a difference, apply today to join our team as a Customer Success Specialist

Pay range: $45,000 to $50,000

Health, Dental, Vision and 401k

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