Manager, Accounts Payable Operations
3 weeks ago
As a Manager, Accounts Payable Operations at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization. This person plays a crucial role in delivering high-quality accounts payable services to clients while effectively managing relationships, ensuring compliance, and driving continuous improvement in service delivery. You will become an expert in our Managed Accounts Payable solutions via the Corcentric Platform and to lead a team of analysts supporting our customers AP and Payments processes Working at Corcentric will challenge you to invest heavily in your own professional development and allow you to take control of your career path by exposing you to a variety of procurement and finance processes across industries, where you are given the ability to help shape impactful, strategic improvements.
This key position reports to the VP, Managed Services within our Global Client Services Source to Pay Managed Services team. We're a dedicated, down-to-earth group in a growing organization offering plenty of opportunity. We look forward to adding you into the mix
As a Manager, Accounts Payable Operations you'll be responsible for:
Operations
* Support the day-to-day management and assignment of accounts payable team leads and analysts to support workload across customers and optimize performance.
* Lead the performance management and professional development of your team aligned with Corcentric's core values fostering career path growth.
* Understand performance expectations and SLAs for multiple customers and work to normalize, report, and manage internal performance expectations and support customer program reporting.
* Be accountable for the creation and maintenance of process documentation for each customer to make onboarding new team members rapid and thorough.
* Manage and resolve escalated issues or disputes with clients or vendors, including effective communication, conflict resolution, and finding mutually beneficial solutions.
* Identify opportunities for process improvements and automation to increase efficiency and reduce costs.
* Develop internal programs that promote continuous improvement for the company.
* Develop insights and present recommendations through review of weekly/monthly reports and trends. This may involve implementing new software features, adopting best practices, or introducing process automation solutions.
Managed Services
* Develop a deep understanding of your assigned customer's business and processes.
* Define success in terms of your customer's point of view and drive customer satisfaction.
* Key point of contact for Managed Service customers for operational aspects of the relationship.
* Be an active participant during new customer implementations through the go-live, reviewing scope, creating process and procedure documentation, making staffing recommendations, overseeing training of new team members, and supporting user acceptance testing.
* Coordinate with supplier onboarding, procurement and internal team where services relate to the Corcentric invoice and payment processes and solutions.
* Review exception trends and develop root cause analysis for exceptions and recommend process improvement and areas for automation.
* Generate comprehensive performance reports for clients, highlighting key performance indicators (KPIs), trends, and areas for improvement to facilitate data-driven decision-making and foster transparency.
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