Director of Patient Experience
2 weeks ago
Job Summary
Reporting directly to the Vice President, Oncology Services, CINJ with a dotted line to the Assistant Vice President, Nursing Excellence, RWJUH and in partnership with the Chief of Oncologic Quality for CINJ, the Director of Patient Experience leads efforts at the Rutgers Cancer Institute of New Jersey transforming culture through the development and execution of programs, methods, and initiatives to enhance and propel the patient and family experience. The director is accountable for the creation, promotion and delivery of resources and services to patients, their families, the local community, and internally to CINJ/RWJUH faculty and staff.
Essential Job Functions
* The Director oversees the Patient Experience Department, which includes a patient advocacy program, manages, and responds to patient grievance and complaints. Follows RWJBH regulatory processes for the complaint and grievance management system via Verge.
* Management of service contracts, as well as annual budget and staffing needs for the department, exemplifies service excellence and service recovery, as well as conducting and/or coordinating inpatient and outpatient rounds throughout the organization.
* Responsible for managing the daily operations of the volunteer program including recruitment, training and scheduling of group volunteers, interns, and department employees.
* Partners with Director of Integrative Services on program development and coordination for patient support programs including but not limited to oncology recreation therapy (e.g. animal assisted therapy, yoga, art therapy, acupuncture, aromatherapy, music therapy, reiki, guided meditation and mindfulness, etc.), nutrition, and community outreach for the RCINJ/RWJUH service line.
* Continually scans the environment for changes and advances that will impact patients from a physical, mental, psychosocial, and spiritual perspective.
* This individual should be able to educate and coach staff and team members on; Press Ganey data relative to Patient Experience, including internal (CG-CAHPS) and CMS (HCAHPS) public reporting programs organizational rounding trends and outcomes, and leads the department in its responsibility for the strategic development, planning and oversight of the patient experience functions and all related programs, strategies, initiatives, policies and procedures.
* Provides strategic direction and training on patient care experience to managers and staff in the organization. Work in synergy with all other performance improvement programs and organizational goals to support continuous improvement in all service initiatives. Analyze data to monitor real-time feedback trends, prioritize efforts and launch improvement. Ensure local accountability for satisfaction scores.
* Lead, engage and collaborate with medical, nursing, senior administrative staff and the Ambulatory Operations Committee in measuring, monitoring, and reporting data and processes to continuously deliver strategic initiatives. When opportunities for improvement are identified, this role will utilize rapid process improvement as a key tool to meet organizational objectives.
* Actively participates in Oncology Patient Satisfaction Team, USN&WR Task Force, Oncology Patient Value Council, Press Ganey Check In meetings and Star Ratings Comments Reviews.
* This position represents the voice of the individual (patient, family and significant others, community, and team members) while collaborating with leaders, medical staff, team members, affiliates, partners, and the community to ensure extraordinary patient and family experience.
* Individual will lead the CINJ Oncology Patient and Family Advisory Council (PFAC) and ensure patient and/or family representation on key patient and family programming decisions, including physical space and plant issues.
Job Qualifications
* Bachelor s degree in business administration, Health Administration, Organizational Development, Management, or related field required. Master s degree preferred. CPXP (Certified Patient Experience Professional) Certification preferred.
* Five or more years of progressive service excellence experience, Leadership experience in managing teams essential. Prior patient service experience preferred.
* Knowledgeable of performance improvement methodologies, statistical methods, analysis, and the ability to drive changes in practice.
* Knowledge of accreditation and regulatory standards including measurement and reporting requirement.
* Proficient in Excel and pivot tables and graph designs.
RWJBarnabas Health is an Equal Opportunity Employer
-
Director of Patient Safety and Quality
2 weeks ago
New Brunswick, United States RWJBarnabas Health Full timeDirector of Patient Safety and QualityReq #:44905 Category:Leadership Status:Full-Time Shift:Day Facility:Childrens Specialized Hosp Department:Patient Care Admin Location: Childrenâs Specialized Hospital (CSH), 200 Somerset Street, New Brunswick, NJ 08901 This leadership position functions to provide strategic, operational, and thought leadership...
-
Director of Patient Safety and Quality
2 weeks ago
New Brunswick, United States RWJ Barnabas Full timeThis leadership position functions to provide strategic, operational, and thought leadership to support CSH patient safety and quality initiatives and journey towards high reliability. The role provides direction and coordination to develop & implement evidence based programs and services that produce measurable improvements in processes and practices that...
-
Assistant Director
7 days ago
New Brunswick, United States RWJ New Brunswick Careers Full timeRWJ New Brunswick is hiring an Assistant Director of Patient Access. Summary:The primary role of the Assistant Director is to provide oversight, guidance and strategic direction to the Patient Access Department.The Assistant Director is responsible for ensuring that the staff is adequately trained, competent to perform their jobs and have all the necessary...
-
Assistant Director
4 weeks ago
new brunswick, United States RWJ New Brunswick Full timeRWJ New Brunswick is hiring an Assistant Director of Patient Access. Summary:The primary role of the Assistant Director is to provide oversight, guidance and strategic direction to the Patient Access Department.The Assistant Director is responsible for ensuring that the staff is adequately trained, competent to perform their jobs and have all the necessary...
-
Assistant Director
3 weeks ago
New Brunswick, United States RWJ New Brunswick Full timeRWJ New Brunswick is hiring an Assistant Director of Patient Access. Summary:The primary role of the Assistant Director is to provide oversight, guidance and strategic direction to the Patient Access Department.The Assistant Director is responsible for ensuring that the staff is adequately trained, competent to perform their jobs and have all the necessary...
-
Assistant Director
3 weeks ago
New Brunswick, United States RWJ New Brunswick Full timeRWJ New Brunswick is hiring an Assistant Director of Patient Access. Summary:The primary role of the Assistant Director is to provide oversight, guidance and strategic direction to the Patient Access Department.The Assistant Director is responsible for ensuring that the staff is adequately trained, competent to perform their jobs and have all the necessary...
-
Assistant Director
1 month ago
New Brunswick, United States RWJ New Brunswick Full timeRWJ New Brunswick is hiring an Assistant Director of Patient Access. Summary:The primary role of the Assistant Director is to provide oversight, guidance and strategic direction to the Patient Access Department.The Assistant Director is responsible for ensuring that the staff is adequately trained, competent to perform their jobs and have all the necessary...
-
Assistant Director
4 weeks ago
New Brunswick, United States RWJ New Brunswick Full timeRWJ New Brunswick is hiring an Assistant Director of Patient Access. Summary:The primary role of the Assistant Director is to provide oversight, guidance and strategic direction to the Patient Access Department.The Assistant Director is responsible for ensuring that the staff is adequately trained, competent to perform their jobs and have all the necessary...
-
Assistant Director
2 weeks ago
New Brunswick, United States RWJ New Brunswick Full timeRWJ New Brunswick is hiring an Assistant Director of Patient Access. Summary:The primary role of the Assistant Director is to provide oversight, guidance and strategic direction to the Patient Access Department.The Assistant Director is responsible for ensuring that the staff is adequately trained, competent to perform their jobs and have all the necessary...
-
Director of Patient Access
2 weeks ago
Brunswick, United States Southeast Georgia Health System Full timeEmployment Type:Full-time Position Type: Exempt FTE: 1.0 Schedule: Campus: Brunswick Department: Patient Access Sub:INTERESTED IN LIVING THE COASTAL GEORGIA LIFE? Brunswick, GA 31520 Director, Patient Access Southeast Georgia Health System is the areas' healthcare provider and employer of choice! BENEFITS: Competitive pay Generous Paid-time-off accrual...
-
Director of Patient Access
4 weeks ago
Brunswick, United States Southeast Georgia Health System Full timeINTERESTED IN LIVING THE COASTAL GEORGIA LIFE? Brunswick, GA 31520 Director, Patient Access Southeast Georgia Health System is the areas' healthcare provider and employer of choice! BENEFITS: Competitive pay Generous Paid-time-off accrual 403B retirement savings with company match Medical/dental/vision insurance coverage Employee-assistance...
-
Patient Care Coordinator
4 weeks ago
New Brunswick, United States MAX Surgical Specialty Management Full timeOur practice ORAL SURGERY GROUP with offices in New Brunswick, East Brunswick and Middlesex, New Jersey is seeking a Patient Care Coordinator to join the team! As the Patient Care Coordinator you will be providing customer service over the phone and in-person, acting as the director of first impressions. This position requires a self-starter who finds value...
-
Patient Care Coordinator
2 weeks ago
New Brunswick, United States MAX Surgical Specialty Management Full timeJob DescriptionJob DescriptionOur practice ORAL SURGERY GROUP with offices in New Brunswick, East Brunswick and Middlesex, New Jersey is seeking a Patient Care Coordinator to join the team!As the Patient Care Coordinator you will be providing customer service over the phone and in-person, acting as the director of first impressions. This position requires a...
-
Patient Care Coordinator
4 weeks ago
New Brunswick, United States MAX Surgical Specialty Management Full timeJob DescriptionJob DescriptionOur practice ORAL SURGERY GROUP with offices in New Brunswick, East Brunswick and Middlesex, New Jersey is seeking a Patient Care Coordinator to join the team!As the Patient Care Coordinator you will be providing customer service over the phone and in-person, acting as the director of first impressions. This position requires a...
-
Medical Director for Labor and Delivery
2 weeks ago
New Brunswick, United States Saintpetershcs Full timeThe Labor and Delivery Director is a full-time position - 48 Hours per week (four 12-hour shifts per week). The director works with physicians, nurses, obstetric providers, Ob/Gyn residents, and the Chairman of Obstetrics and Gynecology to adopt and incorporate quality initiatives, understand economic considerations, and increase physician/hospital...
-
Medical Director for Labor and Delivery
4 weeks ago
New Brunswick, United States Saintpetershcs Full timeThe Labor and Delivery Director is a full-time position - 48 Hours per week (four 12-hour shifts per week). The director works with physicians, nurses, obstetric providers, Ob/Gyn residents, and the Chairman of Obstetrics and Gynecology to adopt and incorporate quality initiatives, understand economic considerations, and increase physician/hospital...
-
Patient Access Representative
1 week ago
New Brunswick, United States RWJBarnabas Health Full time**Job Overview**: The Patient Access Representatives is responsible for coordinating and facilitating registrations and admissions by obtaining pertinent demographic, financial and insurance information on all patients. The Patient Access Representatives ensures timely registration and promote patient satisfaction. **Qualifications**: - Required:_ - High...
-
Assistant Director
4 weeks ago
New Brunswick, NJ, Middlesex County, NJ, United States RWJ New Brunswick Full timeRWJ New Brunswick is hiring an Assistant Director of Patient Access. Summary:The primary role of the Assistant Director is to provide oversight, guidance and strategic direction to the Patient Access Department.The Assistant Director is responsible for ensuring that the staff is adequately trained, competent to perform their jobs and have all the necessary...
-
Director of Patient Services
1 month ago
New York, United States ABConsulting BK NYC LLC Full timeJob DescriptionJob DescriptionJob Overview:We are seeking a dynamic Director of Patient Services with a minimum of 1-2 years of previous experience. As a Director of Patient Services, you will play a crucial role in leading patient services, ensuring quality care, and contributing to our healthcare mission. Candidate must be an RN.Key...
-
Patient Care Director
1 month ago
New York, New York, United States DOCTORS CHOICE PLACEMENT SERVICES, INC. Full timePatient Care Director - Inpatient Child & Adolescent Psychiatry - Near New York City Step into this crucial role, responsible for directing and managing the daily operations of our Inpatient Child Psychiatry Unit as well as our Inpatient Adolescent Psychiatry Unit. Participate in short- and long-range strategic planning, and develop budgets for the units....
