Assistant Director

3 weeks ago

New Brunswick, United States RWJ New Brunswick Full time

RWJ New Brunswick is hiring an Assistant Director of Patient Access.

Summary:

  • The primary role of the Assistant Director is to provide oversight, guidance and strategic direction to the Patient Access Department.
  • The Assistant Director is responsible for ensuring that the staff is adequately trained, competent to perform their jobs and have all the necessary tools to complete the functions successfully.
  • They are responsible for ensuring the department is staffed appropriately according to volume and budget.
  • The Assistant Director oversees payroll, evaluations, accuracy of the registration process and ensures the department achieves the established performance goals.
  • The Assistant Director will ensure that there is excellent patient throughput, exemplary customer service, strategies to mitigate denials and registration errors.
  • Responsible for the oversight of all registration and operational functions within the Patient Access Department with primary focus on excellent customer service.
  • Ensures that processes and procedures are in place that ensure that the role of registration in the revenue cycle is effectively managed.
  • Responsible for ensuring the accuracy of registrations, which includes correcting and tracking registration errors via daily reports
  • Participates in Revenue Cycle Leadership meetings.
  • Responsible for the education of all staff and must ensure all registration staff is competent and recertified yearly on mandatory education,
  • for providing all Patient Access staff, including ancillary departments, with weekly and monthly reporting of Key Performance Indicators.
  • Manages multiple departments/staff and assures all issues are addressed and patients are registered appropriately without delay.
  • Delegates and prioritizes work assignments in relation to the patient's needs and staff's competence.
  • Provides clear communication and expectations for staff around KPI's and goals.
  • Responsible for ensuring that staff schedules, competencies and practices are managed appropriately.
  • Ensures that all updates and changes in the registration process are effectively communicated.
  • Responsible for the productivity and performance of the department, it is accountable for the performance, measurement, monitoring, and reporting of functional areas aligned with established management targets/KPIs.
  • Creates action plans and follows through on them for issues of competence and training as identified through the work queues and reports.
  • Proactively monitor and act upon all aspects of the Patient Access Department registration functions through the analysis of management reports and related documents.
  • When metrics are not being met, the Assistant Director of Patient Access is expected to create, implement and monitor action/work plans designed to improve these metrics.
  • Communicates issues and policies to all staff members as it relates to department and ancillary areas.
  • Informs staff of system updates and is responsible for providing any/all pertinent information related to registration issues.
  • Maintains open communications with management.
  • Promote and emulate a customer service focus that supports the overall departmental goals as demonstrated by the Press Ganey and HCHAPS survey tools.
  • Ensure that action/work plans to improve Employee Engagement Scores are followed through and implemented.
  • Ensures that Patient Access Department practices and operations are integrated with other clinical and hospital departments, along with the System Business Office Operations.
  • Proactively manages the budgeted FTE s and overtime within their assigned areas.
  • Demonstrates a high level of efficiency, accuracy and productivity.
  • Completes all other duties as assigned..

Qualifications:

  • Bachelor's Degree preferred
  • Minimum of 7 years in management/leadership role
  • Minimum of 10 years Patient Access /Revenue Cycle experience
  • Knowledge in all aspects of registration, Non-Federal and Federal billing

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