Assistant Director
2 months ago
RWJ New Brunswick is hiring an Assistant Director of Patient Access.
Summary:
- The primary role of the Assistant Director is to provide oversight, guidance and strategic direction to the Patient Access Department.
- The Assistant Director is responsible for ensuring that the staff is adequately trained, competent to perform their jobs and have all the necessary tools to complete the functions successfully.
- They are responsible for ensuring the department is staffed appropriately according to volume and budget.
- The Assistant Director oversees payroll, evaluations, accuracy of the registration process and ensures the department achieves the established performance goals.
- The Assistant Director will ensure that there is excellent patient throughput, exemplary customer service, strategies to mitigate denials and registration errors.
- Responsible for the oversight of all registration and operational functions within the Patient Access Department with primary focus on excellent customer service.
- Ensures that processes and procedures are in place that ensure that the role of registration in the revenue cycle is effectively managed.
- Responsible for ensuring the accuracy of registrations, which includes correcting and tracking registration errors via daily reports
- Participates in Revenue Cycle Leadership meetings.
- Responsible for the education of all staff and must ensure all registration staff is competent and recertified yearly on mandatory education,
- for providing all Patient Access staff, including ancillary departments, with weekly and monthly reporting of Key Performance Indicators.
- Manages multiple departments/staff and assures all issues are addressed and patients are registered appropriately without delay.
- Delegates and prioritizes work assignments in relation to the patient's needs and staff's competence.
- Provides clear communication and expectations for staff around KPI's and goals.
- Responsible for ensuring that staff schedules, competencies and practices are managed appropriately.
- Ensures that all updates and changes in the registration process are effectively communicated.
- Responsible for the productivity and performance of the department, it is accountable for the performance, measurement, monitoring, and reporting of functional areas aligned with established management targets/KPIs.
- Creates action plans and follows through on them for issues of competence and training as identified through the work queues and reports.
- Proactively monitor and act upon all aspects of the Patient Access Department registration functions through the analysis of management reports and related documents.
- When metrics are not being met, the Assistant Director of Patient Access is expected to create, implement and monitor action/work plans designed to improve these metrics.
- Communicates issues and policies to all staff members as it relates to department and ancillary areas.
- Informs staff of system updates and is responsible for providing any/all pertinent information related to registration issues.
- Maintains open communications with management.
- Promote and emulate a customer service focus that supports the overall departmental goals as demonstrated by the Press Ganey and HCHAPS survey tools.
- Ensure that action/work plans to improve Employee Engagement Scores are followed through and implemented.
- Ensures that Patient Access Department practices and operations are integrated with other clinical and hospital departments, along with the System Business Office Operations.
- Proactively manages the budgeted FTE s and overtime within their assigned areas.
- Demonstrates a high level of efficiency, accuracy and productivity.
- Completes all other duties as assigned..
Qualifications:
- Bachelor's Degree preferred
- Minimum of 7 years in management/leadership role
- Minimum of 10 years Patient Access /Revenue Cycle experience
- Knowledge in all aspects of registration, Non-Federal and Federal billing
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