Customer Service Representative
1 week ago
Summary: Our well-established client headquartered in North Charlotte is hiring for multiple B2B Customer Service and Inside Sales Representatives with a well-established team This person will be thoroughly trained on all the company products and processes to ensure a successful transition into the role
Location: Fully remote
Opportunity: Contract-to-Hire
Compensation: $17.00/hour
Responsibilities:
- Make 30-100 inbound calls per day handling a variety of questions and reasons for the call (billing, want to know more about the product/sales, complaints, shipping questions, wrong order, etc.)
- Maintain a thorough knowledge of products (new and existing), policies and merchandising information to efficiently serve customers
- Provide consultation service to customers by answering, handling and resolving customer questions, requests, issues, complaints, etc. for an assigned market
- Communicate customer issues and feedback to appropriate individuals using established communication channels
- Maintain knowledge of competitor's pricing, policies, and market strategy to effectively deal with business competition
- Champion corporate image and reputation and protect and develop the Company brand by providing customers with suitable promotional activities as directed
- Assist with product inventories as directed
Experience:
- High school diploma or GED required, Associates preferred
- Prior customer service experience required, high-volume call center experience preferred
- Excellent customer service and professional communication skills as this is B2B customer service
- Demonstrated customer issue resolution experience required
- Ability to work hard, build collaborative working relationships, and work with a team to accomplish goals
- Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, while maintaining a high attention to detail
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