Customer Service Representative I
21 hours ago
Need Help?
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).
Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
Provide the Perfect Client Experience (PCE) by telephone and email to internal and external clients, while adhering to premium finance policies and procedures. Handle a variety of complex inquiries, solving client problems, identifying client needs, submitting accurate account adjustments and providing technical support for resetting of passwords.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Deliver world standard client service by answering inbound and making outbound client calls timely, accurately, professionally and courteously. Maintain required performance standards in quality, occupancy, attendance, promptness and identifying client needs. Assist in the resolution of client complaints.
2. Ensure the security of client information and assist with minimizing bank losses by performing client verification on each call received.
3. Identify possible loan fraud and escalate for risk mitigation.
4. Provide high quality service through efficient and effective client service with an emphasis on low client effort.
5. Assess client needs and suggest products and services such as recurring ACH and use of AFCO's website to obtain information and make payments.
6. Suggest changes to improve communications and business efficiencies.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school diploma or equivalent
2. Strong interpersonal skills to fully identify the need and resolve while minimizing client effort
3. Basic computer navigation and keyboarding skills, including ability to multi-task and navigate between multiple systems
4. Good written communication skills to include accuracy and relevant client information
5. Ability to work with confidential information in a professional manner
6. Ability and willingness to work a flexible schedule/overtime, as needed
7. Ability to adapt to change and work in a fast paced environment
8. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Preferred Qualifications:
1. Customer service experience in a call center environment
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
-
Customer Service Representative
5 months ago
Lake Forest, United States Domino's Pizza LLC Full timeYou got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the Customer Service Representative, Customer Service, Representative, Restaurant, Retail, Team Member
-
Customer Service Representative
1 week ago
Lake Forest, California, United States Domino's Franchise Full timeAbout Domino's Team MembersWe're seeking passionate and enthusiastic individuals to join our Domino's team as Customer Service Representatives. As a key member of our team, you'll be responsible for delivering exceptional customer experiences, processing orders, and maintaining a clean and organized store environment.Job Description: As a Customer Service...
-
Customer Service Representative I
3 days ago
Lake Forest, United States AFCO Insurance Premium Finance Full timeThe position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.Need...
-
Customer Service Representative
3 days ago
Lake Forest, United States GTT, LLC Full timeJob Title: Customer Service RepresentativeContract Duration:12 MonthsPay rate: Upto $21.21/hrLocation: Lake Forest, ILWork Type: Onsite, 9 am - 5:30 pm Required Qualification: 3-5 years of experience and a 4-year equivalent college degree. The Customer Service Representative takes inbound/outbound calls and emails to provide information to healthcare...
-
Customer Service Representative
22 hours ago
Lake Forest, United States GTT, LLC Full timeJob Title: Customer Service Representative Contract Duration:12 Months Pay rate: Upto $21.21/hr Location: Lake Forest, IL Work Type: Onsite, 9 am - 5:30 pm Required Qualification: 3-5 years of experience and a 4-year equivalent college degree. The Customer Service Representative takes inbound/outbound calls and emails to provide information to...
-
Customer Service Representative I
3 months ago
Big Bear Lake, United States American States Water Full timeThis is an entry level position with responsibilities for handling customer requests, inquiries and complaints. As a professional service provider, the CSR I interacts with BVES, Inc. customers to provide them with information and address their needs Customer Service, Customer Service Representative, Representative, Skills, Manufacturing, Retail
-
Customer Service Representative
4 weeks ago
Salt Lake, Utah, United States Medical Professionals Full timeCustomer Service Representative RoleBe the voice that makes a difference as a Customer Service Representative with Medical Professionals. Our team is dedicated to delivering exceptional support to our valued members.Responsibilities:Identify the purpose of each call and accurately document details in the Communication LogAccess member information through...
-
Customer Service Representative I
2 months ago
Salt Lake City, United States Trulite Full timeCUSTOMER SERVICE REPRESENTATIVE I What Brought You Here Total compensation pay range: $18 to $24 DOE Quarterly safety bonus opportunities Quarterly production bonus opportunities Shift Days and Hours: Monday – Friday 8:00 am to 5:00 pm Benefits startingDAY ONE! Who You Are: You are eager to provide top tier customer service support in a...
-
Customer Service Representative
7 days ago
Lake Forest, United States AppleOne Full timeJob DescriptionJob DescriptionWe are looking for a reliable and proactive Customer Service Representative to deliver exceptional service and support to our clients. The ideal candidate will effectively handle customer inquiries, resolve issues, and coordinate smoothly with the dispatch team. This role demands excellent communication and problem-solving...
-
Customer Service Representative
2 weeks ago
Lake Forest Park, Washington, United States Chick-fil-A Full timeJob Title: Customer Service RepresentativeThe Chick-fil-A Dwarf House is dedicated to providing exceptional customer service in a quick-service environment. As a Customer Service Representative, you will be the face of our restaurant, welcoming and greeting guests, taking orders, and ensuring each guest leaves with a smile. This role requires a positive...
-
Ingles Markets Customer Service Representative
2 weeks ago
Forest Lake, Minnesota, United States Ingles Markets Full timeLocationWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, maintaining a high level of productivity, and ensuring a safe and clean work environment.RequirementsTo succeed in this role, you must...
-
Customer Service Representative I
2 months ago
Salt Lake City, United States Trulite Glass and Aluminum Solutions Full timeCUSTOMER SERVICE REPRESENTATIVE IWhat Brought You Here Total compensation pay range: $18 to $24 DOE Quarterly safety bonus opportunities Quarterly production bonus opportunities Shift Days and Hours: Monday - Friday 8:00 am to 5:00 pm Benefits starting DAY ONE! Who You Are: You are eager to provide top tier customer service support in a manufacturing...
-
Customer Service Representative I
2 months ago
Salt Lake City, United States Trulite Full timeCUSTOMER SERVICE REPRESENTATIVE I What Brought You Here Total compensation pay range: $18 to $24 DOE Quarterly safety bonus opportunities Quarterly production bonus opportunities Shift Days and Hours: Monday Friday 8:00 am to 5:00 pm Benefits starting DAY ONE! Who You Are: You are eager to provide top tier customer service support in a manufacturing...
-
Representative with a Passion for Excellence
1 week ago
Lake Forest, California, United States Uline Full timeA Rewarding Career Awaits: As a Representative with a Passion for Excellence, you'll have the opportunity to work with a talented team at Uline, a leading distributor of shipping, industrial, and packaging materials. This exciting role requires a high school diploma or equivalent, with a bachelor's degree preferred. Prior customer service experience is a...
-
Customer Service Representative
1 week ago
Lake Forest, California, United States Adecco US, Inc. Full timeJob SummaryAdecco US, Inc. is seeking a skilled Customer Care Associate to provide exceptional customer service and efficient dispatching of service calls for select major accounts.This is a $20.00 per hour opportunity with benefits including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter...
-
Customer Service Representative
5 days ago
Lake Success, United States Optum Full timeOptum NY, (formerly Optum Tri-State NY) is seeking a Customer Service Representative Associate to join our team in Lake Success, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live.As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.At...
-
Customer Service Representative
2 weeks ago
Forest Hill, Maryland, United States CVS Health Full timeWe're looking for a highly motivated Customer Service Representative to join our team at CVS Health. With an estimated annual salary of $55,000 - $70,000, this role offers a rewarding compensation package and opportunities for growth and development.As a Customer Service Representative, you'll play a critical role in delivering exceptional customer...
-
Customer Service Representative
2 weeks ago
Lake Forest, California, United States Laura's House Full timeWe are seeking a highly motivated Sales Associate to join our team at Laura's House in Lake Forest, CA. This is an excellent opportunity for individuals who are passionate about providing exceptional customer service and making a difference in their community.About the Role:The Sales Associate will be responsible for operating cash registers, handling...
-
Customer Service Representative
2 weeks ago
Big Bear Lake, California, United States Bluegreen Vacations Corporation Full timeJob Summary: We are seeking a highly skilled and motivated Customer Service Representative to join our team at The Club at Big Bear Village Resort in Big Bear Lake, CA. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring seamless check-in and check-out experiences, and delivering unforgettable...
-
Customer Service Representative
7 months ago
Salt Lake City, United States Mr Appliance Full timeWe are actively interviewing for this position - Apply today and our hiring manager will follow up! As a Customer Service Representative, you are a key member of the team and represent Mr. Appliance in person and on the phone. You are responsible for handling service requests and customer complaints, receiving and ordering parts. Exemplifying our code of...
