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Director, Technical Solutions

1 month ago

Highlands Ranch, United States Visa Full time

Basic Qualifications

* 10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
* Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving
* Ability to manage assignments that are of diverse scope and complexity that require significant initiative and good judgment
* Ability to set priorities and manage customer expectations internally and externally, and work both as part of a team and independently
* Strong technical aptitude with the ability to absorb technical information and apply to business solutions.
* Proficiency providing technical and consultative support to external customers and identify business needs.
* Customer focus with proven ability to establish productive working relationships with staff and management at all levels.
* Demonstrate ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs.
* Working knowledge of Microsoft Office (PowerPoint, Excel, and MS Teams).
* Excellent verbal, written, presentation and interpersonal skills required
* Requires On-call rotational support as needed

Preferred Qualifications

* 12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
* 5 years of experience in a customer support role in financial services, software or information services and bachelor's degree in business or computer related field preferred
* Experience supporting Applications and Application Users.
* Scrum-certified or extensive experience with Scrum/Agile methodologies.
* Programming experience with web-based technologies. E.g., Java, HTML, XML, JSON, REST/SOAP.
* Experience with SharePoint, JIRA, and/or Wikis (Confluence).
* Experience working with cross-functional/cross-departmental teams.
* Executive-level written/verbal communication/interaction skills.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 124,900.00 to 181,100.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

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