Order Intake Specialist

1 week ago

Deer Park, United States Leica Biosystems Full time
Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture. We're a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you're helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The Customer Service Representative for Leica Biosystems is responsible is part of the Customer Service Team located in Deer Park, Illinois and will be onsite. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.

This role reports to the Senior Manager, Customer Service and is responsible for providing an excellent customer experience, processing a high volume of orders accurately and managing all aspects of the customer order fulfillment process which includes order entry through delivery. If you thrive in a fast-paced, customer-facing role and want to work to build a world-class Customer Service organization-read on.

In this role, you will have the opportunity to:
  • Process daily orders through multiple channels (phone, email, fax, EDI)
  • Professionally handle incoming requests from externals and internal customers and ensures that issues are resolved both promptly and thoroughly by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Meet all ISO and budgetary guidelines with the objective of providing high quality support to Leica's customers while continually striving to improve customer satisfaction.

The essential requirements of the job include:
  • High School degree required; Associates' degree preferred.
  • 2+ years work experience
  • Fluency in the French language to service our Canadian Customers

It would be a plus if you also possess previous experience in:
  • Customer Service
  • Experience in an SAP environment

The role requires the candidate to be fluent in both spoken and written French. You should be able to communicate confidently in French in everyday conversations and write clearly and accurately in the language.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

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