Customer Service Representative

3 days ago


Beaumont, United States Hustle Notice Biz Full time
Customer Service Representative

Department: Mark Rink

Employment Type: Full Time

Location: Beaumont, TX

Compensation: $17.25 - $24.00 / hour

Description

Job Title: Customer Service Representative

Job Summary:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, ensuring their questions, concerns, and needs are addressed promptly and effectively. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer experiences.

Key Responsibilities
  • Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner.
  • Provide accurate information about products, services, policies, and account details.
  • Resolve customer complaints by identifying issues, determining solutions, and following up to ensure resolution.
  • Maintain detailed records of customer interactions and transactions in the company's CRM system.
  • Collaborate with other departments to address and escalate complex customer issues.
  • Identify opportunities to enhance customer satisfaction and suggest improvements to processes or policies.

Skills, Knowledge and Expertise
  • High school diploma or equivalent (Bachelor's degree is a plus).
  • Excellent verbal and written communication skills.
  • Strong problem-solving and multitasking abilities.
  • Proficient in using customer service software, CRM tools, and Microsoft Office Suite.
  • Ability to remain patient, empathetic, and calm under pressure.
  • Strong organizational and time-management skills.

Benefits
  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Opportunities for professional development and advancement


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