Clerical Associate

22 hours ago


New York, United States NYC Health Hospitals Full time
Elmhurst Hospital Center (EHC) is the major tertiary care provider in the borough of Queens. The hospital is comprised of 545 beds and is a Level I Trauma Center, an Emergency Heart Care Station and a 911 Receiving Hospital. It is the premiere health care organization for key areas such as Surgery, Cardiology, Women's Health, Pediatrics, Rehabilitation Medicine, Renal and Mental Health Services.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

Rotating

Job Description

NYC Health+ Hospitals/Elmhurst Operations Clerical Associate IV function is to assist as a telephone operator with the incoming calls, internal and external, via all incoming lines - Stat, Administration, ED Consult, Operations Call Center and Operator lines with a rotating schedule in a department that functions 24 hours/7 days (weekends, holidays and all tours).

Duties & Responsibilities

  • Maintain and follow exceptional customer service practices
  • Answer EHC internal service calls from employees requesting Engineering & Maintenance, Environmental Service, Linen, Biomedical and Materials Management services
  • Answer Elmhurst and Queens Hospital internal/external telephones via CISCO Finesse System and established STAT lines.
  • Usage of the TMS online work order system and Cisco Finesse system for employee and departmental info
  • Creation of web-based work order requests
  • Follow up with departments for status updates and closure
  • Escalation procedures to departmental management for quick assessment
  • Data entry into systems regarding work order details
  • Emergency announcements via overhead PA and WebXchange paging system
  • STAT, ED Consult, ERT and other emergency call event reporting
  • Monitor respiratory, oxygen and engineering alarms
  • Fire and Disaster plan notification and follow up process
  • Cover additional tours according to staffing levels required

Minimum Qualifications
1. A high school diploma or its educational equivalent; and
2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

If you wish to apply for this position, please apply online at employment.nychhc.org.

NYC Health and Hospitals offers a competitive benefits package that includes:
  • Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
  • Retirement Savings and Pension Plans
  • Loan Forgiveness Programs for eligible employees
  • Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
  • College tuition discounts and professional development opportunities
  • Multiple employee discounts programs

  • Clerical Associate III

    22 hours ago


    New York, United States City of New York Full time

    Job Description *IMPORTANT NOTE: Only those serving as a permanent Clerical Associate* The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high-quality drinking water, managing wastewater and stormwater, and reducing air, noise, and hazardous...

  • Clerical Associate IV

    21 hours ago


    New York, United States City of New York Full time

    Job Description -tMPORTANT NOTE: Only those serving as a permanent Clerical Associate- The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high-quality drinking water, managing wastewater and stormwater, and reducing air, noise, and hazardous...


  • New York, United States City of New York Full time

    Job Description *Candidates must be permanent in the civil service title of Clerical Associate, or reachable on the active list in order to apply for this position. The Family Court Division is seeking a candidate to fill the position of Clerical Associate in the UIFSA unit. Under supervision, with latitude for independent judgement, the selected...

  • Clerical Associate IV

    23 hours ago


    New York, United States City of New York Full time

    Job Description *** In order to be considered for this position candidate must be serving permanently in the title of Clerical Associate, or reachable on the upcoming Clerical Associate civil service list, or eligible under the 55a program *** The candidate will perform comprehensive administrative duties for a busy operation to ensure data integrity...

  • Clerical Associate 04

    21 hours ago


    New York, United States City of New York Full time

    Job Description IMPORTANT NOTE: Only those currently serving as a permanent or probable permanent Clerical Associate will be considered. The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high quality drinking water, managing wastewater and...

  • Clerical Associate

    21 hours ago


    New York, United States NYC Health Hospitals Full time

    NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality...

  • Clerical Associate

    23 hours ago


    New York, United States NYC Health Hospitals Full time

    NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality...

  • Clerical Associate

    23 hours ago


    New York, United States NYC Health Hospitals Full time

    Harlem Hospital Center has been a bedrock of the Harlem community since 1887. The hospital provides a wide range of medical, surgical, diagnostic, therapeutic and family support services to the residents of Central Harlem, West Harlem, Washington Heights and Inwood. Harlem is the largest hospital in the area, capable of treating the most seriously ill....

  • Clerical Associate

    21 hours ago


    New York, United States NYC Health Hospitals Full time

    Harlem Hospital Center has been a bedrock of the Harlem community since 1887. The hospital provides a wide range of medical, surgical, diagnostic, therapeutic and family support services to the residents of Central Harlem, West Harlem, Washington Heights and Inwood. Harlem is the largest hospital in the area, capable of treating the most seriously ill....

  • Clerical Associate

    23 hours ago


    New York, United States NYC Health Hospitals Full time

    Woodhull Medical and Mental Health Center is attuned to the healthcare issues that matter to the people of North Brooklyn. Woodhull focuses on preventing disease and promoting healthy lifestyles by reaching out to the community at various locations.At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception....

  • Clerical Associate

    22 hours ago


    New York, United States NYC Health Hospitals Full time

    Elmhurst Hospital Center (EHC) is the major tertiary care provider in the borough of Queens. The hospital is comprised of 545 beds and is a Level I Trauma Center, an Emergency Heart Care Station and a 911 Receiving Hospital. It is the premiere health care organization for key areas such as Surgery, Cardiology, Women's Health, Pediatrics, Rehabilitation...

  • Clerical Associate

    22 hours ago


    New York, United States NYC Health Hospitals Full time

    Elmhurst Hospital Center (EHC) is the major tertiary care provider in the borough of Queens. The hospital is comprised of 545 beds and is a Level I Trauma Center, an Emergency Heart Care Station and a 911 Receiving Hospital. It is the premiere health care organization for key areas such as Surgery, Cardiology, Women's Health, Pediatrics, Rehabilitation...

  • Clerical Associate

    23 hours ago


    New York, United States NYC Health Hospitals Full time

    Elmhurst Hospital Center (EHC) is the major tertiary care provider in the borough of Queens. The hospital is comprised of 545 beds and is a Level I Trauma Center, an Emergency Heart Care Station and a 911 Receiving Hospital. It is the premiere health care organization for key areas such as Surgery, Cardiology, Women's Health, Pediatrics, Rehabilitation...

  • Clerical Associate

    24 hours ago


    New York, United States NYC Health Hospitals Full time

    Elmhurst Hospital Center (EHC) is the major tertiary care provider in the borough of Queens. The hospital is comprised of 545 beds and is a Level I Trauma Center, an Emergency Heart Care Station and a 911 Receiving Hospital. It is the premiere health care organization for key areas such as Surgery, Cardiology, Women's Health, Pediatrics, Rehabilitation...

  • Clerical Associate

    22 hours ago


    New York, United States NYC Health Hospitals Full time

    Elmhurst Hospital Center (EHC) is the major tertiary care provider in the borough of Queens. The hospital is comprised of 545 beds and is a Level I Trauma Center, an Emergency Heart Care Station and a 911 Receiving Hospital. It is the premiere health care organization for key areas such as Surgery, Cardiology, Women's Health, Pediatrics, Rehabilitation...

  • Clerical Associate

    21 hours ago


    New York, United States NYC Health Hospitals Full time

    Harlem Hospital Center has been a bedrock of the Harlem community since 1887. The hospital provides a wide range of medical, surgical, diagnostic, therapeutic and family support services to the residents of Central Harlem, West Harlem, Washington Heights and Inwood. Harlem is the largest hospital in the area, capable of treating the most seriously ill....

  • Clerical Associate

    23 hours ago


    New York, United States NYC Health Hospitals Full time

    Elmhurst Hospital Center (EHC) is the major tertiary care provider in the borough of Queens. The hospital is comprised of 545 beds and is a Level I Trauma Center, an Emergency Heart Care Station and a 911 Receiving Hospital. It is the premiere health care organization for key areas such as Surgery, Cardiology, Women's Health, Pediatrics, Rehabilitation...

  • Clerical Associate

    21 hours ago


    New York, United States NYC Health Hospitals Full time

    NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality...

  • Clerical Associate

    23 hours ago


    New York, United States NYC Health Hospitals Full time

    Woodhull Medical and Mental Health Center is attuned to the healthcare issues that matter to the people of North Brooklyn. Woodhull focuses on preventing disease and promoting healthy lifestyles by reaching out to the community at various locations.At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception....

  • Clerical Associate

    21 hours ago


    New York, United States NYC Health Hospitals Full time

    Kings County Hospital Center has a rich legacy for its pioneering role in medicine. Today, with over 625 beds, our hospital remains on the cutting edge of technology and provides the most modern procedures with state-of-the-art equipment. Built in 1831 as a one room infirmary for publicly supported care of the sick, Kings County Hospital Center continues to...