Clerical Associate
1 month ago
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Work Shifts
8:00 A.M - 4:00 P.M
Job Description
Purpose of Position:
To systematically approach patients by registering and processing patients entering the practice and to accomplish the following:
Responsibilities:
• To clearly delegate and outline individual clerical responsibilities and serve as guide and reference.
• To help contribute towards adequate and effective continuity of patient care by providing for sustained and efficient patient flow and productive utilization of clerical personnel.
• To facilitate accurate and timely billing and reimbursement.
• To enhance the patient experience and facilitate practice flow.
• To augment and enhance work performance and morale of clerical personnel.
• To ensure proper and timely revenue workflow.
Intake Processing (All of Ambulatory Care):
• Greet patients in a courteous and professional manner using "Acknowledge, Introduce, Duration, Explanation, Thank you.
• Practicing improvement in patient and employee experience through iCare.
• Ask patient for two (2) identifiers to insure patient's safety.
• Verify appointment by checking against the Detailed Appointment Report (DAR) in scheduling system. Or utilizing the Snapboard. If patient does not have an appointment, clerk will request the intervention of the nurse in charge for further determination of patient's medical needs and disposition, or, if patient can be accommodated in a "Same Day" slot for provider and/or walk-in.
• Check Managed Care assignment and PCP verification. Clerical Associate must verify who the PCP is to assure that patient is seeing their Primary Care Provider. Specialty Practice, Clerical Associate will verify referral in the EMR.
• If so instructed by nurse, clerical associate schedule as "same day" and categorizes in scheduling system as "WALK-IN" or "URGENT", if indicated.
• If a patient has an appointment, checks patient in scheduling system, patient will appear ready, and hands off to PCA, nurse, or provider (or next person seeing patient).
• Open encounter/ checks in patients. Record intake time on the scheduling system for cycle time processing, if indicated.
• Verify patient's demographics (address, telephone number, gender, PCP, email address, social security, guarantor, insurance, race, ethnicity, language preferences, and emergency contact).
• Verify the insurance response to verify insurance card information.
• Collects and scan documents in system: consents, TPO, insurance card, Identification
• Check to ensure patient has received the following; if necessary clerical associate will provide patient with a copy and an explanation, and obtain signatures:
• General Consent
• Patient's and/or Parent's Bill of Rights
• lnterboro Regional Health Information Organization (RHIO) agreement, if patient agrees to share information with the Primary Care Provider, if seen in an outside facility or emergency room.
• Treatment, Payment, and Health Care Operations consent (TPO), which is an authorization from patient to view their health information for treatment, payment, and operations.
• All consents must be scanned to complete registration.
• Confirm/enter patient's preferred pharmacy.
• Collects co-payments due after insurance verification is completed
* For Peds Only: Clerical Associate will ensure that patient is accompanied by a legal guardian if below the age of 18. If patient comes to practice without a legal guardian, will ask patient's companion to supply minor consent.
* For Family Planning Only: Clerical Associate will check the CVR for completeness daily before inputting CVR's data in the Ahlers system on a daily basis.
Exiting Process:
• Reviews registration/disposition sheet, and wrap up section in EMR.
• Issues next practice appointment as per provider's written instructions (some areas PCAs will give the appointment).
• If indicated by provider, clerical associate will change patient's PCP and/or Alt PCP.
• If needed, sends referral for HMO authorization before going to the Specialty Practice.
• For patients requiring carfare reimbursement (i.e., Medicaid insured patients), prepares as per carfare reimbursement procedure and gives to patient as needed.
• Check out patient in scheduling system (some areas PCA is responsible). This will record exact exit time (cycle time). Ensure that all patients have been clicked out for each session (am/pm), and collects any payments not collect at check-in.
At the conclusion of the afternoon practice session:
• If patient was a DNKA (Did Not Keep Appointment or No-Show), will indicate that patient did not show up.
Send letters to patients that did not keep their appointments (DNKA) and documents in this information.
• Checks work queues for reconciliation of visit encounters.
• Ensure collections of copays are reconciled at end of shift.
Minimum Qualifications
1. A high school diploma or its educational equivalent; and
2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.
NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs
-
Clerical Associate IV
1 month ago
New York, United States City of New York Full timeJob Description -tMPORTANT NOTE: Only those serving as a permanent Clerical Associate- The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high-quality drinking water, managing wastewater and stormwater, and reducing air, noise, and hazardous...
-
Clerical Associate III
1 month ago
New York, United States City of New York Full timeJob Description *IMPORTANT NOTE: Only those serving as a permanent Clerical Associate* The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high-quality drinking water, managing wastewater and stormwater, and reducing air, noise, and hazardous...
-
Clerical Associate IV
3 weeks ago
New York, United States City of New York Full timeJob Description*** In order to be considered for this position candidate must be serving permanently in the title of Clerical Associate, or reachable on the upcoming Clerical Associate civil service list, or eligible under the 55a program ***The candidate will perform comprehensive administrative duties for a busy operation to ensure data integrity for the...
-
Clerical Associate ICSU
1 month ago
New York, United States City of New York Full timeJob Description *Candidates must be permanent in the civil service title of Clerical Associate, or reachable on the active list in order to apply for this position. The Family Court Division is seeking a candidate to fill the position of Clerical Associate in the UIFSA unit. Under supervision, with latitude for independent judgement, the selected...
-
Clerical Associate IV
1 month ago
New York, United States City of New York Full timeJob Description *** In order to be considered for this position candidate must be serving permanently in the title of Clerical Associate, or reachable on the upcoming Clerical Associate civil service list, or eligible under the 55a program *** The candidate will perform comprehensive administrative duties for a busy operation to ensure data integrity...
-
Clerical Associate 04
1 month ago
New York, United States City of New York Full timeJob Description IMPORTANT NOTE: Only those currently serving as a permanent or probable permanent Clerical Associate will be considered. The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high quality drinking water, managing wastewater and...
-
Clerical Associate Supervisor
4 weeks ago
New York, New York, United States NYC Health Hospitals Full timeWe are seeking an experienced Administrative Support Professional to join our team at NYC Health + Hospitals/Jacobi. As a key member of our staff, you will play a critical role in supporting our clinical teams and ensuring the smooth operation of our facilities.As a Clerical Associate Supervisor, you will supervise personnel performing data processing...
-
Clerical Associate Professional
4 weeks ago
New York, New York, United States NYC Health Hospitals Full timeJob Title: Clerical Associate ProfessionalLocation: NYC Health Hospitals, New York City, USA.About Us:NYC Health and Hospitals is one of the largest Federally Qualified Health Centers (FQHCs) in the country. We provide world-class primary and specialty care with dignity and respect for all New Yorkers, without exception. Our mission is to deliver...
-
Clerical Associate III
2 weeks ago
New York, New York, United States City of New York Full time**Job Overview:**The City of New York is seeking a highly skilled and organized Clerical Associate III to support the Fair Fares Program in Brooklyn, NY.
-
Clerical Associate
1 week ago
New York, New York, United States City of New York Full timeClerical Associate Opportunity\The New York City Department of Health and Mental Hygiene is seeking a qualified candidate to fill a Clerical Associate position. This role involves processing referrals, retrieving case records, creating electronic child case records, and preparing documents using Word and Excel.\The selected individual will be part of the...
-
Clerical Associate
1 week ago
New York, New York, United States City of New York Full timeJob OverviewThe City of New York is seeking a highly organized and detail-oriented Clerical Associate to function as a Unit Clerk in our Bronx, Brooklyn, Manhattan, and Staten Island offices. This role is responsible for performing moderately difficult and responsible clerical activities for all units in the office.ResponsibilitiesStock and maintain...
-
Clerical Associate
3 weeks ago
New York, United States NYC Health Hospitals Full timeNYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality...
-
Clerical Associate
1 month ago
New York, United States NYC Health Hospitals Full timeNYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality...
-
Clerical Associate for Quality Control
4 days ago
New York, New York, United States City of New York Full timeWe are seeking a highly motivated and detail-oriented individual to fill the role of Clerical Associate for Quality Control at the City of New York. This is an exciting opportunity to work in a dynamic environment and contribute to the success of the Office of Quality Improvement.The primary responsibilities of this role include collecting and verifying case...
-
Clerical Associate
4 weeks ago
New York, New York, United States NYC Health Hospitals Full timeJob OverviewThe NYC Health + Hospitals/Metropolitan is seeking a highly skilled Clerical Associate to join their team. As a key member of the administrative staff, you will provide exceptional support to patients, visitors, and medical professionals.ResponsibilitiesEnsure accurate and timely processing of patient information and registration...
-
Clerical Associate
4 days ago
New York, New York, United States MSCCN Full timeAbout the JobThe Clerical Associate - Compliance position at MSCCN is an exciting opportunity to contribute to the compliance and safety of childcare services in New York City. As a Compliance Specialist, you will be responsible for reviewing and processing background clearance applications, managing clearance requests, and providing technical assistance to...
-
Clerical Associate for NYC Air Pollution
1 month ago
New York, New York, United States City of New York Full timeAbout UsThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce. We provide a work environment that is free from discrimination and harassment based upon any legally protected status or characteristic.About the JobWe are seeking a qualified Clerical Associate to perform moderately difficult...
-
Clerical Associate
3 weeks ago
New York, United States NYC Health Hospitals Full timeHarlem Hospital Center has been a bedrock of the Harlem community since 1887. The hospital provides a wide range of medical, surgical, diagnostic, therapeutic and family support services to the residents of Central Harlem, West Harlem, Washington Heights and Inwood. Harlem is the largest hospital in the area, capable of treating the most seriously ill....
-
Clerical Associate
1 month ago
New York, United States NYC Health Hospitals Full timeHarlem Hospital Center has been a bedrock of the Harlem community since 1887. The hospital provides a wide range of medical, surgical, diagnostic, therapeutic and family support services to the residents of Central Harlem, West Harlem, Washington Heights and Inwood. Harlem is the largest hospital in the area, capable of treating the most seriously ill....
-
Clerical Associate
4 weeks ago
New York, United States NYC Health Hospitals Full timeHarlem Hospital Center has been a bedrock of the Harlem community since 1887. The hospital provides a wide range of medical, surgical, diagnostic, therapeutic and family support services to the residents of Central Harlem, West Harlem, Washington Heights and Inwood. Harlem is the largest hospital in the area, capable of treating the most seriously ill....
