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Shift Supervisor

4 months ago

Santa Clara, United States Red Robin International, Inc. Full time

Shift Supervisor

Our Hourly Shift Supervisors not only have an appetite for bottomless fun & compassion for our crazy loyal guests, they manage day to day operations of the restaurant during scheduled mid and closing shifts under the supervision of exempt management. Candidates and current Team Members who demonstrate our B.U.R.G.E.R values may be selected by exempt management for the Shift Supervisor position and will undergo on-the-job training for specific management tasks and leadership growth. As a part of the leadership team, they are an ambassador of Company & Brand Equity Standards to ensure the loyalty of our guests and profit maximization. They are master resolvers with guest interactions, driven to optimize profits, and ensure product quality and restaurant cleanliness. Candidates and current Team Members selected for this role may work in this position as well as other hourly roles they are certified in and are scheduled based upon restaurant need.

At Red Robin, we believe the responsibilities of a Shift Supervisor should also represent our BURGER values:

Bottomless Fun
* Be a champion of culture and bottomless fun while positively impacting revenue & being a role model while supporting Red Robins B.U.R.G.E.R Values.
* Have a cheerful spirit while also influencing and adhering to all company standards and policies including the code of conduct, attendance, dress code and appearance policy.
Unwavering Integrity
* Do the right thing, even when it's tough or no one is looking: adhere to federal, state, and local laws in addition to company policy, protect company assets, and hold Team Members accountable to these standards.
* Assist team member's adherence to company cash handling and payment processing procedures.
* Regulate compliance with liquor service, wage and hour laws, break requirements and other laws where applicable.
* Maintain our gold standard by completing all record keeping and administrative tasks related to operating, and closing the restaurant as directed by Salaried Managers.
Relentless Focus on Improvement
* Since we are always striving to be better, support the achievement of sales by ensuring guest satisfaction and prompt problem resolution to meet our guests needs
* Achieve labor and cost objectives by executing against established plans in these areas.
* Optimize profit by utilizing labor efficiently and portioning correctly, minimizing waste, etc.
Genuine Spirit of Service
* Unbridled hospitality and personal connections are in our DNA - exercise good judgment and decision-making skills and provide Team Member support.
* We believe in a total team mentality, expect to spend time performing FOH/ HOH functions and other duties assigned by exempt management including food preparation, cooking, cleaning, serving, and greeting our crazy loyal guests.
Extraordinary People
* Remarkable people make us better: Red Robin Shift Supervisors are responsible for motivating & leading Team Members to provide world class Guest experiences and recognizing those Team Members who do.
* Emphasize safety, sanitation, and security awareness, and ensure that Team Members are properly executing safe behaviors.
Recognized Burger Authority
* Maintain food quality standards for the restaurant - because nobody does burgers as well as we do.
* Make sure we are the gold standard in taste, quality, and presentation by complying with OSHA, local health and safety codes as well as Company safety and security policies.
* Ensure Team Members avoid cross contamination, improper food handling and/or storage practices, etc., through proper training and supervision.

REQUIREMENTS

* Must be at least 21 years of age
* Minimum of 1 year full service restaurant experience preferred
* Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
* Business maturity and an ability to effectively supervise peers
* High school diploma or equivalent required, some college preferred
* Passion for the business and compassion for people
* Highly-Energetic, self-motivated, goal oriented and dependable
* Good oral and written communication skills, and outstanding leadership, interpersonal and conflict resolution skills
* Basic business math and accounting skills, and strong analytical/decision-making skills
* Basic personal computer literacy
* Must be able to work a flexible schedule including opening, closing, weekends and holidays. Reliable transportation required
* Serv Safe Certified preferred

As a Team Member at Red Robin, you'll enjoy:

* Medical, Dental, and Vision benefits for ALL team members
* THREE SCHEDULED RAISES within your first year, starting after 3 months.
* Flexible work schedules
* Referral bonuses for bringing new members to our team
* Eligible for 401(k) retirement plan with a company match of up to 4% of your pay (if qualified)
* Free shift meal for Back of House Team Members
* 50% discount on Red Robin food and 25% for your family
* EXCELLENT Opportunities to grow with us

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

Host Range: $17.75-$19.22

Line Cook Range: $18.34-$22.12

Dishwasher Range: $17.75-$19.22

Server Range: $34.60-$41.91

Shift Supervisor Range: $22.78-$27.47

Delivery Driver Range: $37.44-$45.77

Bartender Range: $35.98-$40.66

Busser Range: $33.78-$37.75

To Go Sales Range: $20.46-$21.26

Janitorial Range: $17.75-$19.22

Red Robin is an Equal Opportunity & E-Verify Employer