Collection Specialist

4 weeks ago

Buffalo, United States Mercantile Adjustment Bureau Full time

A Great Opportunity Awaits You

We are looking for NON-EXPERIENCED and EXPERIENCED debt collectors to join our growing company. Are you a motivated, goal-oriented individual who wants to put your collections and customer experience to use? Do you have strong communication skills? We are looking for individuals who are reliable, love working with people, and possess a willingness to learn. Mercantile Adjustment Bureau offers competitive wages and a generous Bonus Program for those with the drive to succeed.

As a Debt Recovery Specialist, you will be contacting borrowers who have become delinquent on their account. You will determine their willingness and ability to pay, and review with the person repayment options available.

Mercantile offers:

+ Hourly rate $16-20 (negotiable based on experience)

+ Paid training

+ Monthly Bonus Incentive Plan

+ A company you can grow with

+ Paid Time Off / Paid Holidays

+ Referral Program

+ Medical, Dental, Vision and Accident Insurances

+ Short- and Long-term Disability

+ Basic and Voluntary Life Insurances

+ 401k

+ Free on-site parking

Essential Functions include:

+ Daily collection calls, updating collections systems and account entries

+ Collect delinquent installment and revolving loans by contacting borrowers

+ Educate the customer about the terms of the contract

+ Assist customer in resolving delinquencies

+ Collect in accordance with all state and federal laws inclusive of Fair Debt Collection Practices

Requirements:

+ 1+ years of Collections or Customer Service experience

+ Ability to maintain confidentiality at all times

+ Ability to initiate collections process and communicate in an assertive, compassionate, respectful and successful manner

+ Ability to maintain poise under pressure

+ Ability to understand and follow collections laws

+ Ability to work in a team call center environment

+ Bilingual a plus

+ Computer proficiency, familiarity with collections software and programs a plus

+ High School Diploma or equivalent

+ Proficient in organizational and time management skills

+ Strong verbal and written communication skills

+ Strong customer service skills

This is not a full description of the job activities and functions of this position. This is a full-time position. Salary is an hourly rate with the potential for monthly bonus.

Mercantile Adjustment Bureau is an Equal Opportunity Employer.

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