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Telephone Operator

4 months ago

Jamestown, United States University of Pittsburgh Medical Center Full time

UPMC Chautauqua is seeking a Telephone Operator to join their team The Telephone Operator serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations. This casual position will work rotating shifts so the selected candidate must have flexibility with scheduling. Prior experience working in a medical setting is preferred. Apply today to join a great team and grow your career with UPMC

Responsibilities:

* May train new operators.
* May be required to do system data entry on request.
* Provide service to multiple answering service clients utilizing individualized protocols.
* Process appropriate emergency code or STAT page.
* Initiate voice pages when required.
* Provide Physician on call information to requesting individuals.
* Use required phrasing at all times when answering telephone calls.
* Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
* Determine callers requirements (extension desired, information requested, etc.) and transfer call.
* Provide status report on any page in progress to the individual requesting the page.

Qualifications:

* High school graduate or equivalent.
* 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
* Must be able to work all shifts, 7 days a week.
* Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran