Client Advisor, NYC Metro
3 weeks ago
BVLGARI, a renowned Italian designer known for its luxury jewels and watches, is searching for a Client Advisor for the NYC Metro. The chosen individual will collaborate closely with the Store Director.
The Client Advisor will embody the brand and curate a distinctive and unforgettable experience for our esteemed clientele. The role emphasizes generating sales opportunities, achieving store objectives, and delivering unparalleled service.
Profil
- Offer an exceptional and memorable service to all visitors, whether browsing, making a purchase, or seeking after-sales assistance, ensuring they leave a positive impression.
- Consistently drive store sales and meet profit targets by leveraging proactive sales initiatives monthly and annually.
- Master and execute the sales process from greeting to packaging, ensuring each client receives a unique shopping experience.
- Channel the essence of Italian warmth and hospitality during all client interactions.
- Understand clients' needs through empathetic listening and offer tailored advice.
- Foster relationships with existing clients while actively engaging new ones.
- Collaborate with management to identify community relationship-building opportunities and potential events to bolster brand loyalty and awareness.
- Handle after-sales services efficiently, including exchanges, returns, and repairs.
- Oversee daily store setups, strictly adhere to Visual Merchandising guidelines, and manage store breakdowns post-closure.
Your Profile
- Minimum of 3 years experience in luxury retail or with luxury products.
- Proven sales and negotiation acumen.
- Proficiency in a second language is an advantage.
- A keen eye for detail, combined with commendable organizational and prioritization skills.
- Flexibility to work during retail hours, including weekdays, weekends, evenings, and holidays.
- Familiarity with Microsoft Office Suite (Excel, Word, PowerPoint) and a willingness to learn store operation applications like Beanstore, Salesforce, and SAP.
Information additionnelle
What we offer:
The total compensation package for this position may also include other elements, including a full range of medical, financial, and other benefits (including 401(k) eligibility and various paid time off benefits), dependent on the position offered.
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