Seasonal Membership Experience Coordinator
1 week ago
Duties/Responsibilities:Develop relationships with season ticket members and be their main point of contact.
- Interacts with customers via telephone, email, or in-person to provide support and information on an assigned product or service.
- Implementing and executing a touch point plan designed for the membership experience team.
- Assist with renewal process for members and aid in upsell opportunities by sharing new offerings and exclusive areas they will want to be a part of.
- Achieve a personal sales goal through relationship building, upselling, cross-selling, & referrals.
- Assist members with any service-related needs, ticket exchanges, additional tickets, etc.
- Assist with planning and coordinating membership events such as pre-season parties, batting practices, holiday events, movie nights, networking events, watch parties, trips, etc.
- Communicate membership information, updates and reminders to all members.
- Reach out to accounts that rent suites to handle their catering needs for Comets games.
Required Skills/Abilities:
- Customer service experience required
- Excellent interpersonal, communication, and customer service skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
Job Questions:
- Do you have previous sales experience? If so, please describe.
- Please describe your previous customer service experience.
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