Client Experience Coordinator

2 weeks ago

Palo Alto, United States Richemont Full time

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Our objective is to create the most exceptional client experience with the most productive environment and team. Doing so with consistency across the network - giving our clients a unified experience throughout North America while enhancing our client development opportunities. To do so, we operate in an appointment recommended model, allowing us to provide clients with the best possible boutique experience,

including personalized product curation, attention, and services for their creation.

CLIENT EXPERIENCE COORDINATOR - CARTIER, PALO ALTO

Job Mission

Support the execution of the client experience strategy and identify opportunities for improvement in boutique with a 360 view to ensure values and standards are upheld while providing exceptional service. In partnership with boutique management, support the execution of individualized client experience journeys to ensure seamless and memorable experiences fostering brand loyalty. Consistently engage and partner with the overall boutique team to effectively execute all touchpoints of client experience.

Key Responsibilities

* Create exceptional client experiences
* Deliver an exceptional welcome to every client upon entry and ensure outstanding hospitality throughout the client visit, while supporting the needs of our hybrid environment
* Support with all duties at the front podium, ensuring that all appointments and walk-in clients are assisted in a timely fashion
* Utilize Maison storytelling and heritage to enhance the client experience
* As part of appointment support, assist sales associates to set the stage with impactful discovery and pre appointment browsing
* Assist the commercial team front-of-house and back-of-house with various activities to facilitate seamless client experiences, including appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service, client data capture, Cartier Care, farewell)
* Assist clients with quick service requests, repair drop off or pick up, personalization requests, such as complimentary services including strap changes, bracelet sizing, steam cleaning, cord changes, engraving, embossing, etc.
* Assist the commercial and management teams with client development related activities, including data entry, various report management, and execution of client treatments
* Provide recommendations and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed
* Assist with phone duties, supporting with incoming calls, retrieval of messages and appointment setting for phone inquiries
* Consistently reach and aim to exceed all KPIs

Optimize the boutique environment

* Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue
* Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas
* Assist with merchandising and overall display maintenance of the boutique (e.g., maintain proper visual standards, product maintenance and understock organization, cleanliness)
* Partner with the Operations Coordinator to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization
* Partner with the Operations Coordinator to ensure proper movement of product in/out of boutique including, but not limited to, shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
* Assist with inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
* Participate in daily set up and break down of boutique for opening/closing as needed
* Assist with organization and tracking of client experience tools such as food and beverage, Cartier gifts, stationery, and fragrance samples
* Assist with special projects as needed

Maison / industry knowledge and compliance

* Develop fundamental brand knowledge to convey Cartier heritage and values
* Understand and comply with security and operational procedures (e.g., product handling, inventory control, transaction processing, including payments, etc.)
* Remain current on all industry news, local/global competition, and connection to community
* Strive for operational excellence related to the boutique environment and upholding standards
* Share and collaborate best practices with the boutique team

Teamwork

* Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
* Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone

Qualifications

Education

* Associate's or Bachelor's degree preferred

Industry experience

* Previous experience especially in luxury retail, service or hospitality industry is a plus

Technical skills / abilities

* Excellent computer skills and use of technology
* MS Office experience required; SAP knowledge preferred
* Additional language skills are a plus

Personal skills

* Must be available to work retail hours (including weekends) and travel for trainings as needed
* Ability to work in a fast-paced, evolving environment
* Excellent analytical, organizational, and interpersonal communication skills are required
* Strong understanding of client service needs and priorities (internal and external)
* Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
* Collaborative approach with ability to foster a united work environment with a "can do" attitude
* Intellectual curiosity and passion for learning
* This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer

Expected hourly range: $25 to $28 (overtime eligible)

This role requires 40 hours per week and full weekend availability

Learn more about life at Cartier

Nearest Major Market: San Jose

Nearest Secondary Market: Palo Alto

  • Client Experience Coordinator

    3 weeks ago

    Palo Alto, California, United States Richemont Full time

    At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Temporary Client Experience Coordinator

    3 weeks ago

    Palo Alto, California, United States Richemont Full time

    At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Temporary Client Experience Coordinator

    1 month ago

    Palo Alto, United States Richemont Full time

    At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Part-Time Temporary Client Experience Coordinator

    2 weeks ago

    Palo Alto, United States Richemont Full time

    At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Client Specialist

    3 weeks ago

    Palo Alto, United States CH Premier Jewelers Full time

    Job DescriptionJob DescriptionAbout CH Premier Jewelers:CH Premier Jewelers is the quintessential jewelry and watch retailer in the California Bay Area's Silicon Valley. We bring an extensive and unrivaled selection of haute horology timepieces, fine jewelry, bridal selection, and gifts & accessories. Join our team at Westfield Valley Fair or Stanford...

  • Client Specialist

    6 days ago

    Palo Alto, United States CH Premier Jewelers Full time

    Job DescriptionJob DescriptionAbout CH Premier Jewelers:CH Premier Jewelers is the quintessential jewelry and watch retailer in the California Bay Area's Silicon Valley. We bring an extensive and unrivaled selection of haute horology timepieces, fine jewelry, bridal selection, and gifts & accessories. Join our team at Westfield Valley Fair or Stanford...

  • Operations Coordinator

    4 weeks ago

    Palo Alto, California, United States Richemont Full time

    At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Director, Client Services

    1 day ago

    Palo Alto, United States VMware Full time

    Search Jobs **Job Description**: Director of Client Services The End-User Computing Division empowers employees to do their best work from anywhere, through smart, seamless, and secure experiences. As digital workspaces continue to evolve, we are designing and engineering VMware Anywhere Workspace, a holistic platform built on our industry-leading...

  • Client Service Representative

    2 weeks ago

    Palo Alto, United States VCA Animal Hospitals Full time

    Client Service Representative Are you a compassionate and enthusiastic "service extraordinaire" looking to join a veterinary team? At VCA Palo Alto Animal Hospital, we strive to excel at our mission statement: your pet's health is our top priority and excellent service is our goal. With every opportunity, we aim to exceed each pet owner's expectations, and...

  • Operations Coordinator

    4 weeks ago

    Palo Alto, United States Richemont Full time

    At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Branch Client Advisor

    1 week ago

    Palo Alto, United States iQuasar Full time

    Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Job Title: Branch Client Advisor Location: Palo Alto, CA Requirements: The Contractor will provide client support to inquiries that may be but are not limited to; general bank transactions; operational issues, and/or bank office support. Requests are received...

  • Branch Client Advisor l

    1 week ago

    Palo Alto, United States Outsource Consulting Services, Inc Full time

    Seeking a Branch Client Advisor l to support our banking client in Palo Alto, CA. Requirements: The Contractor will provide client support to inquiries that may be but are not limited to; general bank transactions; operational issues, and/or bank office support. Requests are received from various channels, including face-to-face, email, phone, or from...

  • Order Management/Operations Coordinator

    1 month ago

    Palo Alto, United States Quality Metal Spinning and Machining Full time

    Job DescriptionJob Description​Order Management/Operations Coordinator                             ​                          Are you ready to go from job to life-changing, long-term, stable career?Quality Metal Spinning & Machining, or QMS, has been the premier pioneer in metal spinning in Silicon Valley for over...

  • Program Coordinator

    1 day ago

    Palo Alto, United States Select Source International Full time

    Job DescriptionJob DescriptionJob Title: Global Health Program CoordinatorLocation: Palo Alto, CA 94304 - HYBRIDDuration: 3 Months On site Mondays and Wednesdays Schedule:Hours Per Day: 8Start Time: 08:30 AMEnd Time: 05:00 PM Summary:The Global Health Program Coordinator will provide administrative, operational and event planning support to the...

  • Branch Client Advisor I

    2 weeks ago

    Palo Alto, United States ATR International Full time

    Provides client support to inquiries that include but not limited to: general bank transactions operational issues, and/or bank office support Requests are received from various channels, including face-to-face, email, phone, or from internal business partners Ideal candidate should be able to work under moderate supervision and has a general skill set that...

  • Branch Client Advisor I

    2 weeks ago

    Palo Alto, United States ATR International Full time

    Provides client support to inquiries that include but not limited to: general bank transactions operational issues, and/or bank office support Requests are received from various channels, including face-to-face, email, phone, or from internal business partners Ideal candidate should be able to work under moderate supervision and has a general skill set that...

  • Residential Services Coordinator

    7 days ago

    Palo Alto, United States Avispa Technology Full time

    Residential Services Coordinator 1301943 A leading university is seeking a Residential Services Coordinator. The successful candidate will provide high-level customer service and administrative support and ensure the safety and security of guests and residents.The ideal candidate has an associates degree and one year of relevant experience, or a combination...

  • Marketing Coordinator, Senior

    5 days ago

    Palo Alto, California, United States Elevance Health Full time

    Location: This position will take part in Elevance Health's hybrid workforce strategy which includes virtual work and 1-2 days in office per week .** The ideal candidate will live within 50 miles and a 1-hour commute to one of our Elevance Health major office (PulsePoint) locations. Elevance Health supports a hybrid workplace model with PulsePoint sites used...

  • Marketing Coordinator, Senior

    4 days ago

    PALO ALTO, United States Elevance Health Full time

    Location: This position will take part in Elevance Health's hybrid workforce strategy which includes virtual work and 1-2 days in office per week . ** The ideal candidate will live within 50 miles and a 1-hour commute to one of our Elevance Health major office (PulsePoint) locations. Elevance Health supports a hybrid workplace model with...

  • Facilities Coordinator III

    7 days ago

    Palo Alto, United States Sutter Health Full time

    We are so glad you are interested in joining Sutter Health!Organization:PAMF-Palo Alto Medical Foundation PADPosition Overview:Provides complex administrative support to facility operations, exercising considerable discretion and independent judgment in handling confidential and sensitive information. Coordinates various programs under the California Unruh...