Service Dispatcher
2 weeks ago
Benefits
- Careers Advancement Opportunities
- Competitive Compensation
- Year-Round Work
- Must be available to work flexible schedule including Weekends
Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with Foster Plumbing & Heating, Inc's service technicians, suppliers, and service customers. Representative duties include:
- Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals.
- Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
- Maintaining a working relationship with the accounts receivable staff on the collection of problem accounts.
- Coordinating the scheduling of the Parts Runner's time with the Installation Manager.
- Cooperating with all Departments in support of all facets of the Service Department's goals and objectives.
- Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager.
- Performing related staff-level duties as directed by the Service Manager.
Job Qualifications:
- Proven experience in a customer service environment preferably in HVACR contracting, Plumbing or building services industry.
- Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR and Plumbing field, suppliers, and the hearing impaired.
- Basic knowledge of HVACR technology and Plumbing practices.
- Knowledge of HVACR and Plumbing -related terms.
- Ability and initiative to work a non-standard schedule as needed.
- Skill and ability to communicate service jobs and service contracts, in a letter, and on the phone.
- Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers.
- Current Virginia driver’s license with a 'clean' driving record.
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