Dispatcher

4 weeks ago


Richmond, United States W. O. Grubb Full time
A Dispatcher is responsible for coordinating, scheduling, and assigning labor and equipment in order to provide service to our customers in a timely manner. The individual typically exercises substantial discretion under limited supervision and is expected to work long hours including "off-hour" telephone coverage and is subject to working weekends and holidays.

Responsibilities:
  • Schedules equipment and people on jobs and maintains the schedule for both equipment and people in the FCC System.
  • Monitors weather activities and evaluates whether related regulations, policies and procedural guidelines are followed.
  • Operates and maintains office equipment including, telephone, facsimile, photocopier, Microsoft Windows, and the Fleet Cost & Care system.
  • Evaluates, processes, and transmits information, instructions, and permits.
  • Prepares daily dispatch reports and determines schedules and forwards as appropriate.
  • Evaluates DOT regulations and takes action to ensure compliance.
  • Evaluates labor and equipment needs, assigns, and dispatches labor and equipment and maintains communication with operators and drivers.
  • Coordinates with the local branch manager and dispatchers in other branches to determine efficient scheduling of labor and equipment that utilizes branch-level and Company resources in the most cost-effective manner.
  • Acts as a liaison between customers, salesmen, operators, and operations.
  • Manages travel restrictions.
  • Creates appropriate maps and direction charts to assure compliance with applicable permit laws.
  • Conducts all business in a professional, respectful manner.
  • Manages days off for field personnel.
  • Maintain and enter data as required including start and end dates in Fleet Cost & Care.
  • Manages accessories / added equipment.
  • Maintaining customer relationships, insuring customers satisfaction, and responding to customer complaints.
  • Handling problems or emergencies that arise in the field.
  • Taking orders from customers and entering into crane rental agreements.
  • In filling customers' orders consider operator's familiarity with the job sites, operator's relationship with the customer, a particular need of the job, the dimensions, capacity and sizes of the cranes, the reliability, and qualifications of the operator.
  • Preparing and reviewing e-tickets for billing and payroll.
  • CLC Lodging scheduling and account reconciliation.
  • Fuel report and reconciliation.
  • Performs other duties as assigned.
Knowledge, Skills, and Experience
Essential:
  • Must be proficient with basic computer skills (i.e., Microsoft Word, Excel, etc.).
  • Problem solver - exercise discretion and judgment to best manage available resources.
  • Knowledge of local geography.
  • Time management skills.
  • Punctual.
  • Assumes responsibility.
  • Takes responsibility for exercising independent judgment within areas of responsibility.
  • Can work under stress.
  • Service orientated.
  • Excellent communication skills.
  • Possess a minimum of a high school diploma or equivalent.
  • Must be able to pass a drug test, background check, and fit for duty test.
Desired:
  • Prefer candidates with at least an associate degree.
  • Prefer candidates with at least 1-3 years of experience in a busy office setting.
  • Previous experience with transportation, heavy equipment, or the crane and hoisting industry is an asset.

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