Dispatcher

3 weeks ago


Richmond, United States Fresh Air LP Full time
Dispatch/Scheduler I (Full Time AND Part-Time)

 Looking for a career and not just a job? Do you enjoy helping customers with full support from your team? Are you tired of working at a job with no advancement opportunity?  If this sounds like you, we want to talk to you Pay will be determined off experience.

This CSR/Dispatch opportunity has the responsibility of making our customers happy with our outstanding service.

The qualified CSR/Dispatcher who represents ABC Heating and Air will respond to various customer requests for HVAC Emergency and Non-Emergency calls for help, service requests and information.

The position requires a friendly attitude and the ability to quickly understand the customer’s concerns and respond appropriately. As the customer’s first experience with us, you can make an impact on both the customer’s experience and our success. 
If you are excellent at verbal and electronic communications, have good time management, follow-up, and have outstanding organizational skills, we want to hear from you

Job Duties:
  • Provide Fast, Friendly, and Fun customer service to both internal and external customers.
  • Communicate with technicians and other departments via email, text message and phone.
  • Answer incoming calls, emails, and text messages to close out calls for technicians and sales.
  • Maintain scheduled calls on the Dispatch board making sure that all calls are scheduled on the appropriate technician and update customers as needed of technicians ETA.
  • Answer incoming calls from customers related to service, billing, and other departments.
  • Make outbound calls to schedule, confirm, and survey upcoming or completed appointments.
  • Manage customer concerns and work to resolve them efficiently and effectively
  • Other assigned duties as directed by management.
  • Help bookkeeper when needed/cross-training.

Education and Experience:
  • High school diploma or equivalent
  • 1-3 years’ experience in a customer service and or dispatcher environment.
  • Intermediate knowledge of concepts, practices, and procedures related to HVAC.

Key Competencies:
  • Honesty and integrity
  • Excellent customer service skills
  • Ability communicate empathy
  • Critical Thinking and Problem solving
  • Detail oriented 
  • Adept learner
  • Able to multitask
  • Proven ability to process high volumes of work with great accuracy
  • Basic knowledge of Microsoft Office applications (Outlook, Excel and Word)
  • Excellent written and verbal communication skills 
 Physical Requirements:
  • Must be able to sit for long periods of time.

  • Dispatcher-Dedicated

    2 weeks ago


    Richmond, United States A. Duie Pyle, Inc. Full time

    As a Dedicated Dispatcher for Pyle you will be the point of contact on your shift for communicating Dedicated driver needs and changes. The responsibilities of the position include, but are not limited to: Dispatching drivers in TMW system; managing Dispatcher, Dispatch, Operations, Transportation, Driver, Skills

  • Service Dispatcher

    2 weeks ago


    Richmond, United States EMCOR Group, Inc. Full time

    E. TEC Mechanical seeks a Service Dispatcher that will be responsible for receiving customer service calls, dispatch technicians, and schedule maintenance agreements. Essential Duties and Responsibilities: Provide excellent customer service skills. H Dispatcher, Service Technician, Dispatch, Customer Service, Service Manager, Manufacturing, Driver

  • Service Dispatcher

    2 weeks ago


    Richmond, United States EMCOR Group, Inc. Full time

    About Us: Founded in 1999, eTEC Mechanical is a full-service mechanical contractor providing engineering, installation and maintenance for HVAC, plumbing, piping and fire protection systems. We provide diverse mechanical services to meet our customer's needs, ranging from engineering and installing heating and cooling systems to maintaining and...

  • Service Dispatcher

    2 weeks ago


    Richmond, United States EMCOR Group Full time

    **Description** **About Us:** Founded in 1999, eTEC Mechanical is a full-service mechanical contractor providing engineering, installation and maintenance for HVAC, plumbing, piping and fire protection systems. We provide diverse mechanical services to meet our customer's needs, ranging from engineering and installing heating and cooling systems to...

  • Dispatcher

    2 weeks ago


    Richmond, United States W. O. Grubb Full time

    A Dispatcher is responsible for coordinating, scheduling, and assigning labor and equipment in order to provide service to our customers in a timely manner. The individual typically exercises substantial discretion under limited supervision and is expected to work long hours including "off-hour" telephone coverage and is subject to working weekends and...

  • Dispatcher

    2 weeks ago


    Richmond, United States W. O. Grubb Full time

    A Dispatcher is responsible for coordinating, scheduling, and assigning labor and equipment in order to provide service to our customers in a timely manner. The individual typically exercises substantial discretion under limited supervision and is expected to work long hours including "off-hour" telephone coverage and is subject to working weekends and...

  • Dispatcher

    1 week ago


    Richmond, United States W. O. Grubb Full time

    A Dispatcher is responsible for coordinating, scheduling, and assigning labor and equipment in order to provide service to our customers in a timely manner. The individual typically exercises substantial discretion under limited supervision and is expected to work long hours including "off-hour" telephone coverage and is subject to working weekends and...

  • Dispatcher

    2 weeks ago


    New Richmond, United States Cemstone Products Company Full time

    About Us: Cemstone has become synonymous with high quality products and unparalleled service in the ready-mix concrete industry in the upper Midwest. Our reputation is reflected in the structures weve helped create and our long-held and long-practi Dispatcher, Dispatch, Customer Service, Manufacturing


  • Richmond, United States TForce Freight Full time

    **Specialist, Central Dispatch** Common Roles - Planning, scheduling, and assigning freight with established schedules and or alternative drivers. This is done to ensure the optimum movement keeping service and cost in mind. - Observing all loads within assigned region to ensure timely transit. Follow up on delays, late departures and late arrivals. -...


  • Richmond, United States OakBend Medical Center Full time

    **Responsibilities**: Under the direct supervision of the Lead Dispatcher, the Dispatcher is responsible for all aspects of the communications/PBX equipment operation, any situations directly related to communications/PBX, radio dispatch to maintenance and/or security and/or building services. Qualifications: **MINIMUM EDUCATION** High school diploma or...

  • Dispatcher

    2 weeks ago


    New Richmond, United States Cemstone Full time

    Job Summary: About Us: Cemstone has become synonymous with high quality products and unparalleled service in the ready-mix concrete industry in the upper Midwest. Our reputation is reflected in the structures we've helped create and our long-held and long-practiced commitment to our core values. Here's your opportunity to join an amazing family-owned...

  • Dispatch Associate

    7 days ago


    Richmond, United States Richmond Express Courier Service and Warehousing Full time

    Richmond Express Courier Service and Warehousing is seeking a professional and customer focused** Dispatcher **to join our team! - Tracking orders ensuring that times and service standards are met - Working with the team to provide service in line with the Richmond Express standard - Utilizing critical thinking skills to ensure efficiency and accuracy in...

  • Dispatcher

    2 weeks ago


    New Richmond, United States Cemstone Full time

    Job Summary:About Us: Cemstone® has become synonymous with high quality products and unparalleled service in the ready-mix concrete industry in the upper Midwest. Our reputation is reflected in the structures we've helped create and our long-held and long-practiced commitment to our core values. Here's your opportunity to join an amazing family-owned...

  • Dispatcher

    1 week ago


    New Richmond, United States Cemstone Full time

    Job Summary: About Us: Cemstone® has become synonymous with high quality products and unparalleled service in the ready-mix concrete industry in the upper Midwest. Our reputation is reflected in the structures we've helped create and our long-held and long-practiced commitment to our core values. Here's your opportunity to join an amazing family-owned...

  • Dispatcher

    1 week ago


    New Richmond, United States Cemstone Full time

    Job Summary: About Us: Cemstone® has become synonymous with high quality products and unparalleled service in the ready-mix concrete industry in the upper Midwest. Our reputation is reflected in the structures we've helped create and our long-held and long-practiced commitment to our core values. Here's your opportunity to join an amazing family-owned...


  • Richmond, United States OakBend Medical Center Full time

    Responsibilities: Under the direct supervision of the Lead Dispatcher, the Dispatcher is responsible for all aspects of the communications/PBX equipment operation, any situations directly related to communications/PBX, radio dispatch to maintenance and/or security and/or building services. Qualifications: MINIMUM EDUCATION High school diploma or GED;...


  • Richmond, United States Ruan Full time

    Job Description On-Site Dispatch Coordinator in Richmond, CA Rotating Schedule: Week 1 Wednesday - Saturday / Week 2 Thursday - Saturday Hours: 11:00A - 11:00P Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product...


  • Richmond, Texas, United States OakBend Medical Center Full time

    Responsibilities: Under the direct supervision of the Lead Dispatcher, the Dispatcher is responsible for all aspects of the communications/PBX equipment operation, any situations directly related to communications/PBX, radio dispatch to maintenance and/or security and/or building services. Qualifications: MINIMUM EDUCATION   High school diploma or GED;...

  • Operations Dispatcher

    4 weeks ago


    Richmond, United States Keldair HR Full time

    What We're Looking For: - Fuel industry and/or dispatch experience. - Ideally, advanced education (e.g., community college, tech school, etc.) - Geographical knowledge of the greater Richmond area. - Skilled in the Microsoft Office Suite. - Bookkeeping and AR experience. - Inventory management experience. - Exceptional customer service phone skills. - Known...


  • Richmond, United States Ali Medical Transport Full time

    ResponsibilitiesEfficiently creating routes and dispatching drivers to maximize efficiency and multiloadingEngaging in communication with insurance providers, facilities, and clients to handle trip acceptance, rejection, and cancellationsServing as the primary contact point for both drivers and clientsProactively planning the next day's trips by organizing a...