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Client Support Analyst

4 months ago

King Of Prussia, United States Fiserv, Inc. Full time

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Support Analyst

What does Client Service Analyst do?

You will assist Card Connect merchants, agents, and internal Fiserv team members with questions via support tickets, emails, and phone calls (in-bound and out-bound). Follow up on inquires questions, ranging from rates, fees, and transactions. As well as researching and using analytical thinking to identify the root cause for merchant account issues.

What you will do:

* Meeting or exceeding daily support inquiry goals
* Support tickets, phone calls and/or emails based on role within the team
* This team often needs to pivot focus to assist in the most pressing areas/time sensitive needs
* Communicating with fellow merchants, agents, fellow team members and other internal Fiserv teams.

What you will need to have:

* High School Diploma required
* Minimum 2 to 4 years of customer service experience
* Experience with Windows PC and MS Office suite, Microsoft Excel
* Must be able to work onsite for training and first 90-120 days.
* Remote option available after 120 days, must stay in state

What would be great to have:

* Bachelor's degree preferred.
* 1 to 3 years of workforce experience, working off ticketing system and out of phone que

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

* Apply using your legal name
* Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI's Internet Crime Complaint Center.

Apply Now

#FiservProud

Corporate Social Responsibility

Global Leadership

Unique Suite of Solutions

Benefits

* Medical, Vision and Dental Benefits

Comprehensive benefit plans to suit your unique needs


* Fuel Your Life Wellness Program

Resources to elevate your well-being


* 401k, Employee Stock Purchase Plans and Incentives & Bonuses

When Fiserv performs well, so does your financial health


* Employee Resource Groups

Celebrating inclusion in the workplace


* Paid Time Away

Providing the time off to manage personal needs