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Business Operations Specialist

4 months ago

Philadelphia, United States Perpay Full time

About the Role:

Are you ready to embark on an exciting career journey with Perpay? We're searching for dynamic individuals to play a crucial role on our business operations team. You will champion our rapidly expanding customer base, guiding them through their shopping and credit-building journeys while ensuring seamless communication and exceptional service delivery. As a Business Operations Specialist, you will have the power to shape the evolution of our products by relaying customer feedback to our internal teams. Additionally, this role offers a unique opportunity to explore various professional development paths including Marketing, Merchandising, Supply Chain, Product Management, Program Management, Compliance, Risk, Analytics, Data, and Accounting & Finance. As you rotate through multiple core functional areas, we will empower you to find your passion/path and challenge you to elevate your contribution. If you're a problem-solver with excellent communication skills, a curious mindset, and a passion for growth, we want you on our team

Our greatest strength is our people and we'd love for you to be one of them

Responsibilities:

Initially

* Serve as the point of contact across multiple support channels (chat, email, phone) to guide Perpay's user base in their shopping and credit building journey
* Drive key business outcomes that fuel growth such as sign-ups, approvals, conversion, and retention
* Bridge information between Perpay members and our growing network of dropship vendors, to resolve supply chain issues.
* Identify areas of improvement in both the user experience and internal processes and propose solutions.
* Evaluate customer support data to inform user experience and product development projects.
* As you show skill in handling responsibilities, you will be challenged to think critically about your professional trajectory at Perpay.

Working Towards

* Carry out and oversee e-commerce processes, including customer returns, exchanges, and shipment claims
* Execute daily payment reconciliation and fraud auditing to ensure the secure and successful transfer of payments
* Collaborate with the Risk & Analytics team to manage delinquent borrower accounts and overall portfolio performance
* Support marketing operations such as promotional email campaigns and brand management
* Verify and maintain an internal database of employers and payroll systems
* Build and maintain automated chat support systems based on customer support conversation data
* Facilitate vendor relationships and manage the online storefront catalog
* Measure and communicate user friction points to the Product team and propose UX solutions
* Mentor and onboard new Business Operations team members
* Develop training resources and lead training for new and existing team members

What You'll Bring:

* Undergraduate degree (BA/BS)
* Completed undergraduate studies no earlier than June, 2020
* Cumulative GPA of 3.0 or better
* Excellent verbal and written communications skills
* A rising star; you are passionate about exploring multiple professional development tracks
* A self-starter; you are enthusiastic and excel at taking initiative
* A communicator; you listen actively and articulate clearly when speaking and writing
* A stickler for details; you are organized, attentive, and focused
* A positive force; you are optimistic and confident
* A chameleon; you are adaptable and continuously grow and develop
* A first principles thinker; you look for the "why" in everything

Hey, we know not everybody checks all the boxes, so if you're interested, please apply because you could be just what we're looking for

#LI-TH1