Senior Manager, Accounts Receivable

3 weeks ago

Austin, United States AbbVie, Inc Full time

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Job Description

Purpose: The Senior Manager, Accounts Receivable for Hospital Segment will lead, mentor and develop a world class collections team in a fast-paced environment while minimizing risk according to company policy & Sarbanes-Oxley Internal Controls, policies and SLA's. This position is responsible for the overall collection strategy for large hospital systems; provide direction, operational processes, resources, and tools that enable AbbVie accounts receivable to be more effective and efficient. This position partners with sales, finance, legal, customer operations and sales management across all AbbVie organizations to effectively communicate risk and develop tools/plans for mitigation with the goal of improving overall collection productivity. The role requires ability to penetrate large hospital environment and effectively engage customers in discussion of resolving past due and processes improvement topics. This role requires excellent organizational skills, ability to think analytically, and execute flawlessly in a high-volume environment. Developing people is a priority and this position is responsible for the management of individual development plans within the team.

Responsibilities:

Financial:

* Build and lead a cost-effective organization that effectively manages AbbVie assets and collects and applies cash from US hospital customers. Ensure that the risk of financial loss from bad debt is minimized while supporting sales growth.
* Ensure that AR related Generally Accepted Accounting Principles (GAAP), Sarbanes-Oxley (SOX), Uniform Commercial Code (UCC), and all other applicable compliance requirements are consistently met or exceeded. Develop, implement, and audit department policies and procedures related to minimizing losses and increasing recovery dollars.
* Perform daily, weekly, and monthly audits on customer accounts to ensure accounts receivable processes are yielding best possible DSO performance.
* Set measurable KPI's to ensure activities are driving financial performance goals for the department. Document and escalate system or process opportunities which may cause performance targets to be missed. Implement and maintain appropriate controls and safeguards.

Problem Solving and Process Improvement:

* Develop and implement an effective hospital collection model which will improve overall hospital past due situation
* Develop and implement hospital collection process and engagement model, and lead the effort to resolve historical aged items which allows recovery of company asset (Bad Debt), which requires close collaboration with and influence over sales and Corp Health leaders, AbbVie legal and compliance team, senior positions at Hospital side.
* Build and maintain strong external customer relations. Analyze, design, gain division consent, and successfully negotiate resolution with large and complex hospital systems.
* Act as champion for process improvement within the department, as well as own, drive and influence process changes across functions that benefit faster collection.

People:

* Lead hospital AR team (50+ headcounts and contractors) in achieving strategic objectives of the company's AR function, lead AR initiatives/projects, assess resource impact of new initiatives.
* Provide positive leadership to the wider AR organization. Accountable for the coaching and development of the team by conducting regular staff meetings, one-on-ones, and performance audits.
* Attract quality people to the department and encourage continuous learning and development.

Qualifications

Education and Experience

* 4-year undergraduate degree, or equivalent experience
* 5 years related work experience, preferably in the pharmaceutical industry
* 5 years related work experience leading teams and managing team members
* Strong computer skills including spreadsheets, modeling, and financial systems, including SAP
* Proven experience in process improvement

Key Leadership Competencies:

* Exceptional analytical, verbal, and written communication skills; ability to connect dots in order to solve problems that are often cross functional
* Strong negotiation and relationship building skills
* Strong interpersonal skills, including being a team player while also having the ability to partner with and influence others
* Ability to work in fast faced environment with multiple priorities and tight deadlines; a self-starter with curiosity
* Mature business acumen with ability to work with complex business scenarios
* Excellent planning, organization, and time management/efficiency skills
* Attention to detail, sense of urgency

Additional Information

Applicable only to applicants

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