Senior Manager, Accounts Receivable
3 weeks ago
Company Description
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us Follow @abbvie onTwitter,Facebook,Instagram,YouTubeandLinkedIn.
Job Description
Purpose: The Senior Manager, Accounts Receivable for Hospital Segment will lead, mentor and develop a world class collections team in a fast-paced environment while minimizing risk according to company policy & Sarbanes-Oxley Internal Controls, policies and SLAs. This position is responsible for the overall collection strategy for large hospital systems; provide direction, operational processes, resources, and tools that enable AbbVie accounts receivable to be more effective and efficient. This position partners with sales, finance, legal, customer operations and sales management across all AbbVie organizations to effectively communicate risk and develop tools/plans for mitigation with the goal of improving overall collection productivity. The role requires ability to penetrate large hospital environment and effectively engage customers in discussion of resolving past due and processes improvement topics. This role requires excellent organizational skills, ability to think analytically, and execute flawlessly in a high-volume environment. Developing people is a priority and this position is responsible for the management of individual development plans within the team.
Responsibilities:
Financial:
Build and lead a cost-effective organization that effectively manages AbbVie assets and collects and applies cash from US hospital customers. Ensure that the risk of financial loss from bad debt is minimized while supporting sales growth.Ensure that AR related Generally Accepted Accounting Principles (GAAP), Sarbanes-Oxley (SOX), Uniform Commercial Code (UCC), and all other applicable compliance requirements are consistently met or exceeded. Develop, implement, and audit department policies and procedures related to minimizing losses and increasing recovery dollars.Perform daily, weekly, and monthly audits on customer accounts to ensure accounts receivable processes are yielding best possible DSO performance.Set measurable KPIs to ensure activities are driving financial performance goals for the department. Document and escalate system or process opportunities which may cause performance targets to be missed. Implement and maintain appropriate controls and safeguards.Problem Solving and Process Improvement: Develop and implement an effective hospital collection model which will improve overall hospital past due situationDevelop and implement hospital collection process and engagement model, and lead the effort to resolve historical aged items which allows recovery of company asset (Bad Debt), which requires close collaboration with and influence over sales and Corp Health leaders, AbbVie legal and compliance team, senior positions at Hospital side.Build and maintain strong external customer relations. Analyze, design, gain division consent, and successfully negotiate resolution with large and complex hospital systems.Act as champion for process improvement within the department, as well as own, drive and influence process changes across functions that benefit faster collection.People:Lead hospital AR team (50+ headcounts and contractors) in achieving strategic objectives of the companys AR function, lead AR initiatives/projects, assess resource impact of new initiatives.Provide positive leadership to the wider AR organization. Accountable for the coaching and development of the team by conducting regular staff meetings, one-on-ones, and performance audits.Attract quality people to the department and encourage continuous learning and development.Qualifications
Education and Experience4-year undergraduate degree, or equivalent experience5 years related work experience, preferably in the pharmaceutical industry5 years related work experience leading teams and managing team membersStrong computer skills including spreadsheets, modeling, and financial systems, including SAPProven experience in process improvementKey Leadership Competencies: Exceptional analytical, verbal, and written communication skills; ability to connect dots in order to solve problems that are often cross functionalStrong negotiation and relationship building skillsStrong interpersonal skills, including being a team player while also having the ability to partner with and influence othersAbility to work in fast faced environment with multiple priorities and tight deadlines; a self-starter with curiosityMature business acumen with ability to work with complex business scenariosExcellent planning, organization, and time management/efficiency skillsAttention to detail, sense of urgency
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law: The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof this posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location, andwemay ultimatelypay more or less than the posted range. This range may be modified in thefuture. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees. This job is eligible to participate in our short-term incentiveprograms. This job is eligible to participate in our long-term incentiveprograms Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of any bonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employee remains in the Company's sole andabsolutediscretion unless and until paid andmay be modified at the Companys sole and absolute discretion, consistent withapplicable law. AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVies policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.
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