Front Office Supervisor
3 weeks ago
What you will be doing
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
- Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
- Accurately check AM and PM discrepancy reports.
- Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
Location Description
815 Main Street, Fort Worth, Texas 76102
Experience 'a moment in time, a place in history' at Hilton Fort Worth in downtown Fort Worth, TX, the scene of 35th President John F. Kennedy's final address on the morning of November 22, 1963. This elegant landmark hotel is just a few yards from Sundance Square where you can enjoy outdoor concerts and popular restaurants. The Fort Worth Cultural District, the Stockyards area and Texas Christian University (TCU) are also just minutes away.
Requirements
What we are looking for
- Ability to calmly work with high demand and/or upset guests
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests
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