Client Services Representative

3 weeks ago

Middle River, United States TEKsystems Full time

Attention Top Aviation Manufacturer looking in need of customer Service Professionals Northern Baltimore, MD

Long Term Contract-To-Hire

This role offers individuals the ability to work alongside one of the world's top aircraft Manufacturers. This is a great opportunity to join an organization whose pillars of success are built on customer service, employee development, and community engagement. Further, explore this exciting opportunity below...

Employee Value:

+ Competitive pay - 22/hr - upon conversion $4-$9 dollar pay increase

+ Hybrid after training

+ Chance to Grow - this is a long-term contract, as the budget is approved for additional roles contractors transition permanent

+ Fantastic Culture - Management ensures a friendly, team-oriented environment

Job Description:

This scope of work involves handling customer service responsibilities, demonstrating a sense of urgency, engaging in self-development, maintaining productivity, emphasizing quality, and providing operational support throughout the year to aerospace customers through various channels.

+ Provides coverage for aircraft on ground situations

+ Processes customer requests and assigns them to relevant subject matter experts

+ Coordinates with Production Control for AOG parts orders

+ Monitors phone lines and directs customer inquiries to appropriate teams/departments

+ Manages, maintains, and prioritizes help desk cases effectively

+ Assigns second-level issues to the proper support team members and departments

+ Handles technical or logistics requests.

+ Completes various assignments related to billing, system maintenance, and account auditing documents, tracks, and monitors technical issues for timely resolution

+ Provides timely follow-up to client issues to meet contractual timeframes

+ Uses appropriate business systems to track and resolve customer issues

+ Communicates professionally during all customer interactions to ensure high customer satisfaction

+ Maintains current knowledge of relevant technology

+ Maintains a working knowledge of company products, services, rates, and processes

+ Escalates unresolved customer issues to the Contact Team Leader or Manager when appropriate

Work Environment:

+ Training: M-F 8-5

+ Post training: Tuesday, Thursday, and Friday: 8:30 AM - 5:00 PM, Wednesday: 8:00 AM - 12:00 PM (remote), Saturday: 7:30 AM - 7:30 PM (remote)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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