Production Services Representative

2 weeks ago


Middle River, United States Imagine Staffing Technology Full time
Job DescriptionJob DescriptionJob ProfileJob TitleProduction Service Representative LocationMiddle River, MDHire TypeContract To Hire Hourly$16.50Work ModelOnsite Nature & Scope:Positional Overview
Are you a dynamic communicator with a passion for customer service? Join our client’s team as a Production Service Representative and become an integral part of their mission to provide exceptional support to their valued customers. As a Production Service Rep, you'll have the opportunity to engage with a diverse range of individuals, addressing their inquiries, resolving issues, and providing top-notch assistance with professionalism and empathy. Whether you're a seasoned customer service professional or someone looking to kick-start their career in customer service, we offer comprehensive training and growth opportunities to help you thrive. Join us in a fast-paced, collaborative environment where your skills and dedication will be valued and rewarded. Apply now and embark on a fulfilling career path with endless possibilities for success and advancement. Role & Responsibility:Tasks That Will Lead To Your Success
  • Assists customers with the account opening process.
  • Receives incoming email requests regarding EZPass services.
  • Responds to escalated EZPass inquiries that require judgment in resolving issues or in making recommendations.
  • Accurately explains the terms/conditions and policies/procedures relating to the account.
  • Processes account payments.
  • Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer.
  • Performs account maintenance, including account changes, adjustments, and statement requests.
  • Other duties as assigned.
Skills & Experience:Qualifications That Will Help You Thrive
  • High School Diploma or G.E.D
  • Customer Service: minimum 1 year experience
  • Data entry: minimum 1 year experience preferred.
  • Microsoft Office: 1 year experience (must be comfortable navigating computer
  • systems).
  • Must be detail oriented and proficient with computers.
  • Must be able to type minimum 30 wpm


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